Muriel

Hello everyone, I'm also affected by this problem. All requests for help to our central services are made via side conversations (these are not light agents). We don't know whether the people are present or not and who their back up is (info specified in the absence message). We therefore have to open our emails to check before sending our request for help. This problem considerably slows down the work of the agents and clearly alters the benefits that using the tool is supposed to bring us. I hope that this problem will be resolved quickly, as it is likely to hamper the development of the tool in our company. Thanks