A A
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Last activity
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Activity overview
Latest activity by A A-
A A created a post,
We want to take decision based on Chat Channel mentioned in Comment API
In Zendesk, when the incident is created through the Chat Channel, the whole chat get added as the comments. From the API response, we want to identify which are the chats and which are the origin...
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A A created a post,
Can we create the customized channel in Zendesk in addition to the standard channels.
AnsweredCan we create the customized channel in Zendesk in addition to the standard channels. Currently, standard channels are : endesk provides the following channels: Email Help center Web and mobile ...
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A A created a post,
In comments, how can I identify, which is normal comments and which is chat comments.
We can get the comments by doing a api: GET /api/v2/tickets/{ticket_id}/comments After doing this API call, based on the response, I would like to bifurcate the normal comments and chat comments. [...