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Nicholas Bromley

Joined May 12, 2022

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Last activity Oct 03, 2023

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ACTIVITY OVERVIEW

Latest activity by Nicholas Bromley

Nicholas Bromley commented,

CommentTicket customization

Your team needs to fix an issue with date fields in the Essentials card. All dates are off by one day for any agents west of GMT timezone. This is a serious concern when we use the Essentials card to quickly validate date of birth when a customer calls in.

View comment · Edited Oct 03, 2023 · Nicholas Bromley

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Nicholas Bromley commented,

CommentTicket customization

Also, It would also be great to add some sort of word wrapping to the field labels within the Essentials card. A lot of our field labels are cut off because they are over 11 characters long. We can ask users to drag and expand the sidebar, but i'd prefer them not having to do that.

View comment · Posted Jul 06, 2023 · Nicholas Bromley

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Nicholas Bromley commented,

CommentTicket customization

We use the mutli-line field to create clickable links with end-user profiles. Is it possible to also multi-line field links clickable from the essentials card?

View comment · Posted Jul 05, 2023 · Nicholas Bromley

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Nicholas Bromley created a post,

Post Feedback - Voice (Talk)

Currently to update the Brand association of an external number, we need to delete the number, change our default Brand, configure the external number again, and change back our Brand: https://support.zendesk.com/hc/en-us/articles/4408835276314-How-to-change-the-external-number-for-one-of-my-brands-

This is a very difficult and unsustainable workaround. It would make better sense to just add a Brand value option to the external number object within the admin portal, like you do with standard lines.

Posted Dec 30, 2022 · Nicholas Bromley

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Nicholas Bromley commented,

CommentSetting up Talk

It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?

View comment · Posted Jun 23, 2022 · Nicholas Bromley

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