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Carlos L

Joined May 19, 2022

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Last activity May 20, 2022

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Latest activity by Carlos L

Carlos L commented,

CommentHow to troubleshoot issues with live chat

Hey team,

Some of our agents are having issues with their chat connection. They usually manage to reconnect after refreshing and waiting a few minutes, but it happens to them every few hours. The error code is UND. Any idea why this may be happening? 

Thank you in advance for your help.

View comment · Edited May 19, 2022 · Carlos L

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