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Amanda Busby

Joined Nov 10, 2022

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Last activity Feb 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Amanda Busby

Amanda Busby commented,

Community comment Feedback - Reporting and analytics (Explore)

+1

View comment · Posted Feb 07, 2025 · Amanda Busby

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Amanda Busby commented,

Community comment Feedback - Ticketing system (Support)

+1   Is there a potential ETA for this? October 2024 messages notes it was pushed but until when?

View comment · Posted Feb 05, 2025 · Amanda Busby

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Amanda Busby commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 My team loves the ability to drill in and see the same 17 attributes for each report. This would be a game changer for our reports as it would take hours even days less time to implement. 

View comment · Posted Apr 22, 2024 · Amanda Busby

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Amanda Busby commented,

Community comment Feedback - Ticketing system (Support)

+1

We need to be able to communicate with on-site technicians and end consumers within the same ticket. It should be easy to add a CC email instead of use a workaround noted with “only recommended for limited use as it is not a scalable alternative”. 

Please consider this feature as this active thread is now over 4 years old.

View comment · Posted Apr 18, 2024 · Amanda Busby

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Amanda Busby commented,

CommentGeneral questions about email and email template

+1 

Note from 2021 said this was being discussed in 2022. Have these discussions happened? What was the update?

This workaround article was also updated in February of this year. Any updates since then? 

View comment · Posted Apr 18, 2024 · Amanda Busby

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Amanda Busby commented,

Community comment Feedback - Voice (Talk)

+1  Our agents would love to be able to put the call back in the same group they are in when all other agents are unavailable for a warm transfer.

View comment · Posted Nov 13, 2023 · Amanda Busby

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Amanda Busby commented,

Community comment Feedback - Voice (Talk)

+1 would love to see the answer to this or a workaround to view when not enough coverage is in each Talk group

View comment · Posted Nov 02, 2023 · Amanda Busby

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