Amjid Khan

Doesn’t sound right.

Our use of side conversation is from within the Zendesk ticket open a side conversation to a slack channel. Then within the ticket all messages appear within one single comment and no duplicates. It works really well. 

You’ve not been clear on how your using it maybe that might help and Zendesk can help. 

This is only really useful if you are allowed to base it also on Columns/Rows, metric only isn't very useful.

For example
If Resolution Time >40 AND Priorty=Urgent AND Client Category=Premium 
Then background colour Red

This isn't possible unless I'm missing something

Hi,

I think for you to continue to evolve your product and improve it you need to also consider what managers want to see.  For me as a director of my team I would want to log into Zendesk and have my own dashboard which I can customize that gives me the top-level numbers on how my team is doing.

I shouldn't need to do so many clicks to get to Explore and then pull up numbers.  I should be able to share my dashboards to appear when I log into Zendesk.

Tom was anything done here?

Our account says all seats are used up.  But checking on Team members shows 3 less than the total seats.

You really need to make this intuitive to use so we don't need to go trying to figure out where the other 3 licenses are being taken up.