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Melvin Laguren
Joined Oct 04, 2022
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Last activity Oct 04, 2022
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Latest activity by Melvin Laguren
Melvin Laguren commented,
Community comment Feedback - Ticketing system (Support)
In case anyone is interested, we have built our own mvp solution that allows 3 different zendesk domains to create a JIRA ticket (our single instance). We have a basic workflow that works for us:
- JIRA ticket creation from Zendesk
- Status updates from JIRA back to the appropriate Zendesk instance
- Ability for Zendesk agent to add comments to the JIRA instance from Zendesk
Still have a few more things to do, but wouldn't mind some feedback before we open source our solution.
View comment · Posted Oct 04, 2022 · Melvin Laguren
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