Ally Elliott

1. Objects and rules
2. ...
3. Workflow best practices and recipes
4. Workflow: Using omnichannel routing to manage calls

I'm confused about how with omnichannel routing, we are to use triggers to route calls but there is no capability to add tags or ticket types based on the talk number the call was received on. We h...

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• Ally Elliott
• Created March 24, 2023 18:51
• 0 votes

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. How can I troubleshoot Talk issues?

We're having the same issues as Paige. Was a solution found?

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• Ally Elliott
• Created November 03, 2022 16:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to restrict ticket field to specific group

I didn't realize you were referring to the app. Thanks so much! 

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• Ally Elliott
• Created October 03, 2022 20:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to restrict ticket field to specific group

How can I hide specific fields for certain groups? I'm not seeing a way and I'd like to have a couple fields that are for administrators only. 

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• Ally Elliott
• Created October 03, 2022 16:54
• 0 votes