
Ally Elliott
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Recent activity by Ally Elliott-
I'm confused about how with omnichannel routing, we are to use triggers to route calls but there is no capability to add tags or ticket types based on the talk number the call was received on. We h...
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We're having the same issues as Paige. Was a solution found?
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I didn't realize you were referring to the app. Thanks so much!
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How can I hide specific fields for certain groups? I'm not seeing a way and I'd like to have a couple fields that are for administrators only.