Shakti

Total activity

7
Last activity

June 13, 2022 10:10
Member since

June 06, 2022 13:34
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Activity overview

Latest activity by Shakti

Shakti created a post, June 13, 2022 10:10
How to prefill user details and avoid asking name and email from user when using messaging sdk on iOS?
1. Community
2. Zendesk SDKs
We are integrating iOS messaging sdk and would like to avoid asking user for details like name and email. Is there a way to prefill those details using some api exposed in the messaging sdk?
- Shakti
- Created June 13, 2022 10:10
- 2 followers
- 1 comment
- 0 votes
Shakti commented, June 10, 2022 05:54
Yes but in our case, if all the information is passed in the chatAPIConfig, greeting words stop coming and a blank chat gets opened. Is this an expected behaviour? if yes, is there any workaround s...
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- Shakti
- Created June 10, 2022 05:54
- 1 vote
Shakti commented, June 10, 2022 05:47
Hi Mick O'Donnell, In our case chat history is getting cleared once the chat ends either because of 15 mins timeout or if either party ends the chat. Is this the expected behaviour and if yes then ...
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- Shakti
- Created June 10, 2022 05:47
- 0 votes
Shakti commented, June 06, 2022 13:34
Hi Greg Katechis!, We are also facing the same issue. How can we solve this?
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- Shakti
- Created June 06, 2022 13:34
- 0 votes

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