Irina Kurda
-
Total activity34
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes14
-
Subscriptions7
Activity overview
Latest activity by Irina Kurda-
Irina Kurda commented,
I agree with MaximRight now we can't use all the features of Flow Builder and Answer Bot, and we would like to help customers even more
-
Irina Kurda commented,
We have been using the flow builder since last June. In that time the flow builder has really helped us close some routine customer requests without connecting an agent, but that savings doesn't ou...
-
Irina Kurda commented,
Hi Barry NearyTried the option for the inactive ticket yesterday. Unfortunately, it didn't work for us, because the setting was triggered whenever the ticket was updated. In our case: after creatin...
-
Irina Kurda commented,
Thank you so much.We will try this way of working
-
Irina Kurda commented,
Thanks Barry Neary We will try to use your option today. But there is one question: we put that the ticket has been updated, but if the client does not write anything, it will not be considered tha...
-
Irina Kurda commented,
Barry Neary ThanksWe will try this way of workingNo timeline for when it will be possible to manage active and inactive tickets?
-
Irina Kurda commented,
Barry NearyYes, these tickets are from the messaging channels
-
Irina Kurda commented,
Hi Barry Neary We've been using this feature for over a week now and have run into a problem we can't solve ourselves. Some tickets are being routed to another group of agents. These tickets are no...
-
Irina Kurda commented,
I want to support the previous comment. Information about not accepted chats is very necessary thing. Now there is no understanding why one ticket is not assigned for 2 minutes, and the other is as...
-
Irina Kurda commented,
Can you tell me if in the existing report on the status of agents we can see the status of "Transfer Only"?