Dan Cooper
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
This should work. It makes me think that one of the conditions isn't true on the test that is being run. Does this occur on all tests or just one? Have you tried removing any of the conditions a...
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Dan Cooper commented,
Hi Stassa, The Support Tip posted above by Jessie has a comment on how to selectively hide the Submit a Request options by a customer tag. You can also use a trigger to auto-close tickets created...
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Dan Cooper commented,
Hi Sean, If your managers are your Admins, you could potentially use the Tag Locker application to set a certain tag that can only be used by managers and have a trigger that re-opens a ticket if ...
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Dan Cooper commented,
This sounds like your form may be feeding in from the Support SDK for Android. I would suspect that there is something coded in your app that is setting the subject line and not showing that field...
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Dan Cooper commented,
Hi Ricardo, If you are on an older instance (pre-April 2017) of Zendesk you may need to enable private tickets. Other things to look for: Are agents manually changing to public replies in the UI...
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Dan Cooper commented,
Hello, Does this updated integration provide any improvements by way of handling some of the more complex sync conflicts between organizations and users? The current Salesforce integration has se...
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Dan Cooper commented,
Pathfinder is great, but I got the email this week that it will not function after October 14. It sounds like similar functionality will be added to the interaction history using Sunshine but a da...
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Dan Cooper created a post,
Improved SLA Visibility Over Weekend
We use the SLA timers to help us understand how much time we have to respond to a ticket. For tickets over the weekend, we see timers that indicate 3D (3 Days) that help us understand that a ticke...
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Dan Cooper commented,
Hi Travis, There is another post asking for this that you can upvote to help build traction on this request. In the interim, you might check out Zendesk Dark Mode Theme for Chrome. I haven't tri...
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Dan Cooper commented,
It would be awesome to see something like Smart Compose in Gmail to make recommendations like this. It could go beyond just autofilling the requester name, to offering up Answer Bot suggestions or...