Dan Cooper
- Total activity 1309
- Last activity
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
According to the Using CSAT article, "Ratings can be changed until the ticket is closed". You would want to make sure that this automation doesn't fire for Closed tickets unless you are using a su...
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Dan Cooper commented,
I had my wires crossed on where the Can comment drop-down was. Apologies for the misdirect here. You can give someone visibility with the suggestion above, but you'd have to make them a CC on all ...
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Dan Cooper commented,
Hi Wolf, You should be able to set this on the user profile for the customer in Zendesk today. There may be settings that aren't exposed depending on the plan you have with Zendesk but you can get...
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Dan Cooper commented,
I've had a few titles related to my work with Zendesk, previously "Senior Technical Consultant" and currently "Support Systems Analyst". Both are pretty generic, but considering that my roles have...
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Dan Cooper commented,
Hi Barrett Brewington, Take it is a simple tool that helps in most cases, but may not work for all use cases. If you are trying to solve for agent collision, Zendesk will show you if another agent...
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Dan Cooper commented,
I can't speak to Azure AD sync, but I ran into a similar scenario recently with another identity provider. We had rules established that would grant agent permissions based on employee metadata, b...
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Dan Cooper commented,
You can use the Organization Memberships API (https://developer.zendesk.com/rest_api/docs/support/organization_memberships#create-membership) to crest a link between a user and an organization. If ...
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Dan Cooper commented,
Hi Christophe, I don't think you'd be able to lock this down. There are a lot of ways to surface the requester if you have access to the ticket. The requester is visible as a column in views, as a...
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Dan Cooper created a post,
Option to Disable / Exempt Domains feature for Organization Profiles
I would like to disable the use of the domains field on my organizations. We have found that in some cases we have users that end up in an organization that shouldn't be or we have organizations t...
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Dan Cooper commented,
Elena from Talixo, In a scenario where you discover than an agent is doing this would it be better to address this from a coaching / managerial perspective? Reporting as a tool may help surface t...