Dan Cooper

1. Community
2. Support - Product Feedback
3. Use trigger to automatically assign a ticket to an account

Hi Rona,  Organizations on tickets are tied to the user, you can’t set an organization to an organization the user is not a part of.  Using the mail API you could start the email like this:  #reque...

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• Dan Cooper
• Created May 15, 2019 22:49
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. How do you allow recipients to see the other CCs?

There is a new feature that is rolling out now called CCs and Followers.  This moves CC functionality to align more traditionally with Email CCs which would include showing everyone in the CC line ...

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• Dan Cooper
• Created May 15, 2019 13:58
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Filter language in search

Thanks for stepping in Jacob!

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• Dan Cooper
• Created May 14, 2019 20:28
• 1 vote

1. Community
2. Support - Troubleshooting and Q&A
3. Filter language in search

I was thinking through something else here.  Do you have your articles created with each language having their own article or do you have one article with various translations associated with it?  ...

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• Dan Cooper
• Created May 14, 2019 15:02
• 0 votes

1. Community
2. Support - Best Practices, Workflows, & Strategy questions
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hi Henrique, I'll add a caveat to Brett's second answer.  The Play only tab is only available to your Zendesk admins.  You can access that data using an app like Skipper or by using the Ticket Skip...

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• Dan Cooper
• Created May 13, 2019 20:40
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Organisations with multiple locations

Hi Kris, I agree, there are opportunities for organization management in Zendesk that I'd love to see as well (having some sort of parent/child organization relationship would be really helpful in ...

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• Dan Cooper
• Created May 13, 2019 20:36
• 1 vote

1. Community
2. Support - Troubleshooting and Q&A
3. Filter language in search

You can use the Knowledge Capture app for this.  There is an option for language and brand filtering. 

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• Dan Cooper
• Created May 13, 2019 20:30
• -1 votes

1. Zendesk updates
2. Announcements
3. Announcing new and improved spam filter for Zendesk Guide and Community

Hi Michael,  I don't think what you are seeing is due to this change.  Zendesk has blocked emails from your support address for as long as I can remember.  If your web forms are emailing from one o...

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• Dan Cooper
• Created May 13, 2019 19:56
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Organisations with multiple locations

Hi Kris,  You could name the organization with the location name in it.  Enabling multiple organizations would allow a user to have access to more than one if they need to submit for various locati...

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• Dan Cooper
• Created May 10, 2019 17:17
• 0 votes

1. Community
2. Support - Product Feedback
3. Visual indicator if a user is suspended in the User list of the Organization

I'll second this.  Having a clear understanding of who is suspended on this screen makes sense since it already exists elsewhere in the system. 

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• Dan Cooper
• Created May 10, 2019 14:19
• 0 votes