Dan Cooper
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Total activity1629
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Last activity
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Member since
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Following6 users
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
David Gillespie With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but...
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Dan Cooper commented,
A few things you may be able to look at: Are the breaches on new tickets? Try toggling the Status to something other than New. Are the breaches on Closed tickets? Zendesk will archive closed ti...
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Dan Cooper commented,
It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...
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Dan Cooper commented,
I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk. A solution like Auth0 should be able to provide you wit...
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Dan Cooper commented,
Karen Lamola, I think you could accomplish this using the same solution suggested above to add a disclaimer to a web form. This would allow for a block of text to display underneath the form selec...
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Dan Cooper created a post,
Partial Keyword Search for Article Body Content
When searching for articles in Guide, it would be nice if a partial keyword search would include content from the body of an article in addition to the title. We have some articles that make sense ...
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Dan Cooper commented,
The details Bryan posted likely became the placeholder suppression rules. The original post had a few revisions and I suspect after the dust settled the docs were cleaned up.
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Dan Cooper commented,
This would be helpful for us as well. It might also help with some issues around reporting when labels are similar or mismatched in case as described here. Being able to group these in Explore cou...
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Dan Cooper commented,
Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
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Dan Cooper commented,
Elissa, The Knowledge Base EAP dataset that I started going down this line of questioning around. We have some content that I'm seeing flagged as End-user (signed-in) but I know that it is captur...