Dan Cooper
- Total activity 1295
- Last activity
- Member since
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
+1 here. I have a ticket in for bad satisfaction surveys that didn't quite make sense and our customers stated they didn't submit them. Our feedback was that this was likely related to the detail...
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Dan Cooper commented,
I think the frustrating thing here is that you have to use an app in order to get this functionality today. However, I'd expand the use case a bit to set expectations for how data is populated int...
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Dan Cooper commented,
I'll add to this one. I'd like to be able to make specific fields on the org/user profile read only and potentially hide them completely depending on what they are. For my use case, I'm looking a...
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Dan Cooper commented,
Hi Ludvig, Without getting into any actual code, a solution like that would be similar in concept to the solution linked above (relinked) You would need to create an element that would be your Que...
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Dan Cooper commented,
I'm still poking the tires here and figuring out how everything works and one of the early mistakes I made here was thinking I could view the code in the theming center. I was the guy who decided ...
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Dan Cooper commented,
I did notice it wasn't listed in the marketplace, but I assumed that was due to the app being part of the EAP still. I was able to find an install link in my email that still appeared to function ...
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Dan Cooper commented,
Hi Walter, You have a few options - you can check into the Bulk Delete Tickets API Endpoint to delete tickets in bulk. It will take some coding to do, but it's an option to work through this back...
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Dan Cooper commented,
Hi Petko, It's possible that your Zendesk plan may have different options available than what I have available to me. I'm currently on an enterprise plan. You may still be able to setup alterna...
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Dan Cooper commented,
We ran into the same error as Jeremy during an incident. This was the first time I've had a chance to potentially see the app in action and I was not happy to see that it wasn't working at all (top...
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Dan Cooper commented,
I've known about Shift+Enter in many contexts, I've even used it for articles myself. I've also complained about having to edit HTML in Guide for the same reason as this article. I've probably do...