Dan Cooper
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Total activity1592
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Last activity
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Member since
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Following6 users
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Followed by7 users
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Votes298
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Subscriptions669
Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
Suman Saha, It took me a moment to understand what I meant myself after all this time, but what my intent with the statement is that when a support address is in the CC field that there should be s...
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Dan Cooper commented,
Hi Melody, Some common reasons why removing a tag wouldn't remove a ticket from a view could include: There may be other conditions that exist on the view that are keeping the ticket in the view (...
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Dan Cooper commented,
Another thing you can ask that company to do is add your actual address as a secondary address onto your Zendesk account. Zendesk will always email the primary account (which you could request to b...
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Dan Cooper commented,
Monika Kovacic, It's working now!
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Dan Cooper commented,
I know this doesn't address your request, but I've set up a trigger that always sets a null priority to Normal. This way every ticket always has a priority. It might help keep things a bit cleane...
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Dan Cooper commented,
Shredder (or Shredder Pro) may be worth checking into. They allow you to create processing rules that make suspended ticket management much easier. I've found it really useful for trigger like pr...
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Dan Cooper commented,
This is available for some API docs, but I think it's team by team at Zendesk. I agree, it's really useful and it would be nice to see it more broadly available.
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Dan Cooper commented,
I'm just starting to checkout Contextual workspaces which has some controls around this. It might be worth looking into if you have conditions that make sense to push an agent towards a certain fo...
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Dan Cooper commented,
Are there any triggers that might be removing tags? There is an action called Set tags that wipes all previous tags from the ticket. I'm curious if that might be happening here. You can check th...
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Dan Cooper commented,
I noticed that there was a recent change that allowed for a few more audit log activities to be shown. "Audit log now shows events for when an agent is added to and removed from a group, when an or...