Dan Cooper
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Activity overview
Latest activity by Dan Cooper-
Dan Cooper commented,
Hi Andres, There are some reports that might help here, though the reporting is a bit behind in this space. If you happen to be on an account that has Zendesk's old reporting platform Insights, a...
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Dan Cooper commented,
Hi Lou, This is a result of your Help Center theme's styling. You can modify your theme's CSS to display content differently than what you see in the edit screen resulting in the content looking ...
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Dan Cooper commented,
Hi Ann, It looks like you trigger named PRIORITIZATION::Backfill, Normal is the reason here. Your screen shot shows that the initial status was Urgent but changed to Normal as a result of that tri...
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Dan Cooper commented,
I noticed there is an API for Target Failures that might be worth checking out. It's listed as a development API at the moment, but if you were to poll that API, you might be able to get some more...
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Dan Cooper commented,
I was also reminded that Use Case #1 where a customer can potentially have their ticket details shared with another user that the ticket was unintended for is one of the reasons that organization m...
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Dan Cooper created a post,
Option to set Ticket Organization as None
I have a few use cases where I would like the option to set no organization on some tickets for users that are part of one or more organizations. Use Case #1: Ticket Visibility / Potential Securi...
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Dan Cooper commented,
I’ll usually create a second trigger that only sends to me with the same email content and I set the conditions to Ticket | Is | Updated or Ticket | Is | Created and Current User | Me. You can ad...
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Dan Cooper commented,
For links, my main problem is I want to replicate content between help centers that aren’t on the same instance. I can use the API to download and reupload everything, but I have to fix links and i...
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Dan Cooper commented,
Nick Budinicich, Due date is a special field that shows up when your Ticket Type is set to Task.
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Dan Cooper commented,
I'm finding it easy to branch off of this feature into things that would be nice but don't really fall into "reusable" blocks but the uses I can see are: Links - We have two instances of Guide (n...