Announced on	Closed EAP starts
January 23, 2025	January 8, 2025

Zendesk is pleased to announce an early access program (EAP) for a new and powerful way to build apps with Zendesk. For a quick preview, watch the product demo.

This announcement includes the following topics:

What is changing?
Why is Zendesk making this change?
What do I need to do?

What is changing?

Zendesk has developed a no-code app builder, powered by generative AI. This innovative feature will empower admins like you to create custom apps without the need for developer resources, making it faster and more cost-effective than ever to tailor your Zendesk experience to your unique business needs. Through the App Builder, you can:

Conversational UI: Lets you to describe your desired app using natural language.
Example prompts: A small collection of prompts to help you get started.
Iterative app development: Continuously refine and build applications using LLM, allowing you to adjust the app according to your specific requirements.
Version control: Save different versions of the created app, enabling easy navigation between various iterations.
Real-time visual preview: Preview the app visually in real-time as you build.
Data integration: Create apps that utilize data from Zendesk, your company's internal system, and third-party platforms such as Shopify, Jira, and others.
Code accessibility: View the generated code for the app, which can be reviewed by more technically skilled admins or developers.
Testing environment: Test the app within your Zendesk Lotus environment prior to installation to ensure proper functionality.
Publishing and deployment: Publish and deploy the app to install it within your Zendesk account, including an app permission flow.
Error resolution: Utilize LLM for error fixing if you encounter any unexpected issues.
Feedback submission: Use the feedback form to report bugs, request features, or share general comments.

Why is Zendesk making this change?

This feature streamlines the app development process, making it faster and more cost-effective for businesses to tailor their Zendesk experience.

What do I need to do?

We are actively working to open the EAP to a larger audience in the coming months. If you would like to try out App Builder, we encourage you to join the waitlist. Note that access to App Builder currently requires the Copilot add-on.

What are product limitations at this time?

For this closed EAP, you can create and manage only one app at a time with App Builder. You have to reset the current app conversation to build a new app. If you want to create another app, simply click the Trash icon on the upper right to reset the conversation and start again.
While there is no limit on the number of apps you can build and publish for this closed EAP, future limits may be enforced for the open EAP and GA, at Zendesk's discretion.
Real-time updates of seeing the app response as the AI is thinking [streaming] won't be supported in the EAP. App Builder can sometimes take 30-45 seconds to respond, depending on the complexity of prompts provided. So we ask for your kind patience while waiting for the full response.
Not all the functionalities shown in the product demo may be available during the EAP.