Jennifer Yim
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Total activity16
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Jennifer Yim-
Jennifer Yim commented,
Hi Anne. The loss of the small summary of arrival information is independent of this Requester field UI change and is the difference by design, which was made awhile ago. The only change we've made...
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Jennifer Yim commented,
Hi Jimmy Rufo. Yes, it was intentionally reverted back to mitigate some browser tests from failing. They're proving to be complex, but we plan to roll it out again soon within this week. We apprec...
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Jennifer Yim commented,
Rafael Santos Thanks for being excited with us in creating a unified agent experience and giving that additional information! If customers wish to hide the Requester field, they can certainly do so...
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Jennifer Yim created an article,
Announcing a unified look for the Requester field in tickets
Announced on Rollout ends February 3, 2023 March 2, 2023 Zendesk is introducing a new, unified look for the Requester field in Support tickets. This article includes the following sections...
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Jennifer Yim commented,
Hi Shona and Sierra, Thanks for raising such great feedback to help improve Zendesk's existing Customer Context Panel. This makes me smile as it's another strong validation for what we have planned...
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Jennifer Yim commented,
Hi Mistyamber,Thanks so much for your detailed feedback around this pain point you're experience with this new customer profile page. In fact, many customers have raised this painful experience of ...
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Jennifer Yim commented,
Hi Heather Rommel, Thanks so much for your thorough feedback! I noticed Dan invited you to the 8/25 session so looking forward to e-meeting you then! As my team focuses on the data side of page UX...
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Jennifer Yim created a post,
Sunshine Data Manager App - We want your feedback!
Hello Zendesk Community! 👋 If you've previously used or currently use the Sunshine Data Manager (EAP completed and paused now), let's talk! We're in the process of developing the exciting future o...
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Jennifer Yim created a post,
Sunshine Custom Objects App - We want your feedback!
Hello Zendesk Community! 👋 If you've previously used or currently use the Sunshine Custom Objects app (EAP released back in 2019 and paused now), let's talk! We're in the process of developing the...
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Jennifer Yim created a post,
Customization - We want your feedback!
Hi Zendesk Community! 👋 We have plans to bring flexibility to you all by incorporating customizations to the data users see on pages in Zendesk products. You know your business the most and deserve...