Jennifer Yim

1. Community
2. Feedback - Ticketing System (Support)
3. Customization of the context panel

Hi Shona and Sierra, Thanks for raising such great feedback to help improve Zendesk's existing Customer Context Panel. This makes me smile as it's another strong validation for what we have planned...

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• Jennifer Yim
• Created November 29, 2022 15:45
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: allow custom fields to display in Key Details on the customer profile page

Hi Mistyamber,Thanks so much for your detailed feedback around this pain point you're experience with this new customer profile page. In fact, many customers have raised this painful experience of ...

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• Jennifer Yim
• Created October 17, 2022 14:34
• 0 votes

1. Community
2. Feedback - Admin Center
3. Customization - We want your feedback!

Hi Heather Rommel,  Thanks so much for your thorough feedback! I noticed Dan invited you to the 8/25 session so looking forward to e-meeting you then! As my team focuses on the data side of page UX...

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• Jennifer Yim
• Edited August 05, 2022 22:06
• 0 votes