Greer Davis

Total activity

42
Last activity

October 15, 2020 14:08
Member since

October 26, 2018 19:41
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Votes

10
Subscriptions

21

Activity overview

Latest activity by Greer Davis

Greer Davis commented, July 22, 2019 16:39
+1 for us too.
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- Greer Davis
- Created July 22, 2019 16:39
- 4 votes
Greer Davis created a post, June 19, 2019 15:45
Reporting on conditional fields in Explore
1. Community
2. Explore Q&A
We have a few conditional fields (nested dropdowns) we use to make sure we're reporting on the correct issue. For example, we might have a top category of Account access; once selected, the only op...
- Greer Davis
- Created June 19, 2019 15:45
- 2 followers
- 1 comment
- 1 vote
Greer Davis commented, May 06, 2019 14:09
It's not useful to have reports that include everything that's closed_by_merge...most of our clients write in via email and don't bother with threading so we do a lot of merging. Many of my queries...
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- Greer Davis
- Created May 06, 2019 14:09
- 6 votes
Greer Davis commented, April 10, 2019 17:30
We'd like to use this similarly to others who've posted here, as well as tracking "if we missed a call, who (if anyone) was online at the time? Do we need to staff up if we're missing calls?
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- Greer Davis
- Created April 10, 2019 17:30
- 2 votes
Greer Davis commented, April 10, 2019 13:51
This would also be huge for us to track issues that happen after deploys, or our call center metrics after a process change. Right now we have to screenshot and add our own annotations which is rea...
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- Greer Davis
- Created April 10, 2019 13:51
- 1 vote
Greer Davis commented, March 27, 2019 16:11
Thanks so much for the response! I was on the right track with the where but I was leaving the {{t bit and putting the change where the word comments is now. And thanks for the suggestion about "Be...
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- Greer Davis
- Created March 27, 2019 16:11
- 0 votes
Greer Davis created a post, March 19, 2019 16:03
Customize `Comments` section: rename and remove counts
1. Community
2. Guide Q&A
We want to turn on article comments but are planning on moderating everything and posting none. Our clients are required to log in anyway, so really we just need a way to get some feedback. There a...
- Greer Davis
- Created March 19, 2019 16:03
- 2 followers
- 2 comments
- 0 votes
Greer Davis created a post, March 19, 2019 15:57
Resize category blocks on home page
Answered
1. Community
2. Guide Q&A
Hello, we have 5 categories currently. I want the buttons all the same size, because it looks weird to have three small ones and two big ones underneath (see below). I assume this can be done some...
- Greer Davis
- Created March 19, 2019 15:57
- 5 followers
- 1 comment
- 0 votes
Greer Davis commented, February 11, 2019 14:23
We are in a similar position - our ticket content may contain sensitive data that not everyone is allowed to see, so we want at least the option to hide this from Jira in the Zendesk Support tab. I...
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- Greer Davis
- Created February 11, 2019 14:23
- 0 votes
Greer Davis commented, January 24, 2019 19:15
I'd also like to be notified of when the drillthrough feature works again. Is there an idea on timeline for a fix? We've been using this to check issues with individual tickets and spot checking th...
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- Greer Davis
- Created January 24, 2019 19:15
- 0 votes