Greer Davis
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Total activity49
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Last activity
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Activity overview
Latest activity by Greer Davis-
Greer Davis commented,
We also need this functionality. We use an answering service for low volume times, and we expect our agents to call the user back. We may be on the phone with the user for a few minutes, and then s...
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Greer Davis created a post,
Ability to notify agents/groups of agents of a sudden influx of tickets / ticket volume tracking
What is the problem? We use PagerDuty and trigger words (and a few other things) to catch issues we know are going to present major workflow issues for customers - so far, this has worked decently ...
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Greer Davis commented,
+1 for us too.
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Greer Davis created a post,
Reporting on conditional fields in Explore
We have a few conditional fields (nested dropdowns) we use to make sure we're reporting on the correct issue. For example, we might have a top category of Account access; once selected, the only op...
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Greer Davis commented,
It's not useful to have reports that include everything that's closed_by_merge...most of our clients write in via email and don't bother with threading so we do a lot of merging. Many of my queries...
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Greer Davis commented,
We'd like to use this similarly to others who've posted here, as well as tracking "if we missed a call, who (if anyone) was online at the time? Do we need to staff up if we're missing calls?
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Greer Davis commented,
This would also be huge for us to track issues that happen after deploys, or our call center metrics after a process change. Right now we have to screenshot and add our own annotations which is rea...
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Greer Davis commented,
Thanks so much for the response! I was on the right track with the where but I was leaving the {{t bit and putting the change where the word comments is now. And thanks for the suggestion about "Be...
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Greer Davis created a post,
Customize `Comments` section: rename and remove counts
We want to turn on article comments but are planning on moderating everything and posting none. Our clients are required to log in anyway, so really we just need a way to get some feedback. There a...
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Greer Davis created a post,
Resize category blocks on home page
AnsweredHello, we have 5 categories currently. I want the buttons all the same size, because it looks weird to have three small ones and two big ones underneath (see below). I assume this can be done some...