Greer Davis
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Activity overview
Latest activity by Greer Davis-
Greer Davis commented,
+1 for us too.
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Greer Davis created a post,
Reporting on conditional fields in Explore
We have a few conditional fields (nested dropdowns) we use to make sure we're reporting on the correct issue. For example, we might have a top category of Account access; once selected, the only op...
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Greer Davis commented,
Does this apply to all time attributes? For example, I'm using Call - Hour in the Talk dataset. I chose that instead of a renamed one for my time zone because it was making my report inaccurate due...
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Greer Davis commented,
It's not useful to have reports that include everything that's closed_by_merge...most of our clients write in via email and don't bother with threading so we do a lot of merging. Many of my queries...
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Greer Davis commented,
We'd like to use this similarly to others who've posted here, as well as tracking "if we missed a call, who (if anyone) was online at the time? Do we need to staff up if we're missing calls?
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Greer Davis commented,
This would also be huge for us to track issues that happen after deploys, or our call center metrics after a process change. Right now we have to screenshot and add our own annotations which is rea...
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Greer Davis commented,
Thanks so much for the response! I was on the right track with the where but I was leaving the {{t bit and putting the change where the word comments is now. And thanks for the suggestion about "Be...
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Greer Davis created a post,
Customize `Comments` section: rename and remove counts
We want to turn on article comments but are planning on moderating everything and posting none. Our clients are required to log in anyway, so really we just need a way to get some feedback. There a...
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Greer Davis created a post,
Resize category blocks on home page
AnsweredHello, we have 5 categories currently. I want the buttons all the same size, because it looks weird to have three small ones and two big ones underneath (see below). I assume this can be done some...
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Greer Davis commented,
We are in a similar position - our ticket content may contain sensitive data that not everyone is allowed to see, so we want at least the option to hide this from Jira in the Zendesk Support tab. I...