Greer Davis
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Recent activity by Greer Davis-
Ability to notify agents/groups of agents of a sudden influx of tickets / ticket volume tracking
What is the problem? We use PagerDuty and trigger words (and a few other things) to catch issues we know are going to present major workflow issues for customers - so far, this has worked decently ...
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Reporting on conditional fields in Explore
We have a few conditional fields (nested dropdowns) we use to make sure we're reporting on the correct issue. For example, we might have a top category of Account access; once selected, the only op...
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Customize `Comments` section: rename and remove counts
We want to turn on article comments but are planning on moderating everything and posting none. Our clients are required to log in anyway, so really we just need a way to get some feedback. There a...
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Resize category blocks on home page
AnsweredHello, we have 5 categories currently. I want the buttons all the same size, because it looks weird to have three small ones and two big ones underneath (see below). I assume this can be done some...
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Create dataset for end user behavior in Guide
The Knowledge Capture app doesn't work for us, but we want to be able to see how our Help Center is doing in terms of what are the most popular articles, what people look at before submitting a tic...