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Guillaume Fardeau

  • Total activity 18
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Activity overview

Latest activity by Guillaume Fardeau
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    Guillaume Fardeau commented,

    No more the right place to discuss it I think. However : use case is when the community topic is about things that need to be done / developped / etc. by your enterprise. You can add a status to le...

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    Guillaume Fardeau commented,

    Hi Mary.   You can just use theby default on the right side of the post. below   I had some difficulties finding out my self first  time. Looks like it's not obvious.

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    Guillaume Fardeau commented,

    Hi Nicole and Stephen, I'm eventually jumping in :) I just got a demand from one of our customer who would actually like to filter the community posts by product discussed. I was wondering, reading...

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    Guillaume Fardeau commented,

    Hi Nicole, Thanks for your reply, though Outbound is not sufficient compared to what i'm looking for. Have a great day,

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    Guillaume Fardeau created a post,

    Any plan for adding a walkthrough service within Zendesk

    Hi, We are in the process of looking for a nice walkthrough (exemple) helper on our website and that would be a natural continuation of what we are doing within our knowledge base, but more imbedde...

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    Guillaume Fardeau commented,

    Hi,   Thanks a lot indeed. Look, I don't think I've changed much since before but now it is working. Might be that some other overall settings were changed meanwhile by colleagues, I will never kno...

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    Guillaume Fardeau commented,

    Hello, Yes sure that's what I do 😊. Thanks for checking though.

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    Guillaume Fardeau created a post,

    Using hotjar within zendesk

    Hello,   I'm trying ton install the hotjar script for tracking visitors' behaviour on zendesk but it doesn't seem to work, though it looks quite straight forward and easy. What I'm doing :  go into...

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    Guillaume Fardeau commented,

    Hi maybe you should just then explain how you can manage to edit / delete a post. I took me a few minutes to discover the small icon and then explain what are the edit options : what is a planned p...