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Todd Coldiron

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Latest activity by Todd Coldiron
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    Todd Coldiron commented,

    1. Agent guide
    2. Ticket basics
    3. Adding comments to tickets

    Need to add a checklist to a change ticket with a specific type "Employee Termination", after every new change ticket with that type is created.  How?

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    Todd Coldiron commented,

    1. Support
    2. ...
    3. Ticket customization
    4. Creating multiple ticket forms

    I need to edit the "Description" for a specific change ticket, with Change Type "Employee Termination", to include a termination checklist for the assignee to complete before closing the ticket.  H...

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    • Todd Coldiron
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