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Roshni Daftary
Joined Jul 18, 2022
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Last activity Feb 20, 2024
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Latest activity by Roshni Daftary
Roshni Daftary commented,
do we have any update on this as its getting difficult for us.
View comment · Posted Feb 20, 2024 · Roshni Daftary
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Roshni Daftary commented,
I am in need to share my messaging tickets (including comments) with an external team and i cant find a simple straight forward way to do this. I am going all around the bush to work on this with no solution. I need this export option.
View comment · Posted Feb 02, 2024 · Roshni Daftary
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Roshni Daftary commented,
Dane Corley Gaurav Parbat - will we get the ability to update end-user details as well as it otherwise leads to incorrect reporting and we cant use explore.
View comment · Posted Nov 22, 2023 · Roshni Daftary
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Roshni Daftary commented,
I did not even know earlier that we do not get notified of emails being bounced back until we did the gmail connection. And now we have to spend at least an hour daily to check these bounce back of emails. Its one of the most basic feature that we need when communicating with members via email.
View comment · Posted Nov 13, 2023 · Roshni Daftary
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Roshni Daftary commented,
View comment · Posted Jul 07, 2023 · Roshni Daftary
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Roshni Daftary commented,
Hi James Hanley - do we have any time lines as to when there would be any update as its a real struggle to remove them.
View comment · Posted Jul 06, 2023 · Roshni Daftary
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Roshni Daftary commented,
I have different teams and they need different custom status's otherwise the status list is too long and not user friendly
View comment · Posted Jul 05, 2023 · Roshni Daftary
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Roshni Daftary commented,
Thanks Zsa Trias.. this worked.
View comment · Posted May 01, 2023 · Roshni Daftary
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Roshni Daftary commented,
I am trying to split the Requester Name into First and Last Name with just the 1st space as the differentiation. Anything before the 1st space to be counted as 1st name and rest all as last name. I have tried leftpart / rightpart. It doesnt seem to be working. Any other inputs.
View comment · Posted Apr 20, 2023 · Roshni Daftary
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Roshni Daftary commented,
I have faced another issue with closed tickets. We have had members contact us before they joined us and hence no details were available. Once the member joined us we had all details and updated the end-user profiles, however the tickets do not get updated with correct user details as the tickets in the meanwhile get closed. This makes all our reporting incorrect. This is needs a fix.
View comment · Posted Jan 31, 2023 · Roshni Daftary
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