
Roshni Daftary
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Total activity23
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Last activity
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Activity overview
Latest activity by Roshni Daftary-
Roshni Daftary commented,
I have faced another issue with closed tickets. We have had members contact us before they joined us and hence no details were available. Once the member joined us we had all details and updated th...
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Roshni Daftary commented,
We are setting up the messaging system and one of the issues we face is that if a member has 2 email addresses and has started the chat via the secondary email address it becomes a problem when we ...
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Roshni Daftary commented,
What place holder do we use in the shortcuts to use the display name instead of agent name in below example. Hello, my name is {{agent_name}}
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Roshni Daftary created a post,
Custom Fields not getting counted correctly on Explore
I have multiple custom fields on my Zendesk. In some of the custom fields, when the agents choose more than one option. Example: Conversation topics - multiple topics can be chosen. Type of advice...
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Roshni Daftary commented,
We are also struggling where we need to remove the only email address that the end users have on account. The work around is complex as well as lengthy for agents. Could we please push this request...
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Roshni Daftary commented,
I am created a calculated attribute where the age of users is grouped based on age group which say for example is 20-30, 30-40 etch which is named as days of the week. How do I sort the chart to ge...