Zoë Rowley

Total activity

20
Last activity

February 20, 2020 05:29
Member since

February 12, 2016 05:33
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10

Activity overview

Latest activity by Zoë Rowley

Zoë Rowley commented, December 16, 2019 03:55
Hello wise people,I would like to add some info above the Submit button on our new request form (I have been able to add info to the attachment area), and hoping someone can help me out. The code f...
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- Zoë Rowley
- Created December 16, 2019 03:55
- 1 vote
Zoë Rowley created a post, November 22, 2019 05:24
Can I add data from custom fields to the description field on ticket creation?
Answered
1. Community
2. Support Q&A
Hi,We have the description field hidden on our forms but would like to populate it automatically with the other field information when the ticket is created, is this possible? If not, is there a wa...
- Zoë Rowley
- Created November 22, 2019 05:24
- 3 followers
- 1 comment
- 0 votes
Zoë Rowley commented, August 03, 2018 04:12
Hi, thank you for this info, it was helpful. Can you also use dynamic content in the follow up questions if there is a bad rating? Cheers, Zoe
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- Zoë Rowley
- Created August 03, 2018 04:12
- 0 votes
Zoë Rowley commented, July 31, 2018 06:13
Hi,We would like our language picker to appear only on the submit a request page header ... what would be the best way to do this? Cheers, Zoe
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- Zoë Rowley
- Created July 31, 2018 06:13
- 0 votes
Zoë Rowley commented, July 20, 2018 06:01
Hi,is there a way to filter on tickets that only have over 2 comments? Cheers, Zoe
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- Zoë Rowley
- Created July 20, 2018 06:01
- 0 votes
Zoë Rowley commented, July 19, 2018 04:26
We have turned on Localisation in our Sandbox and added one other language. I have translated one article, category and section to test it ... but when I added the alternative locales code to the ...
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- Zoë Rowley
- Created July 19, 2018 04:26
- 0 votes
Zoë Rowley commented, July 17, 2018 07:11
Hiya Yep understood re: content, thank you. I will dig into more info on the dynamic side of language selection as well, thanks again! Cheers Zoe
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- Zoë Rowley
- Created July 17, 2018 07:11
- 0 votes
Zoë Rowley commented, July 17, 2018 06:40
Hi Vladen, Thank you for your fast response ... it’s a pity you cannot add dynamic content to article pages but there you go. With the dynamic content ... if we use this in system emails such as “...
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- Zoë Rowley
- Created July 17, 2018 06:40
- 0 votes
Zoë Rowley created a post, July 17, 2018 06:08
Dynamic content on new request and article pages
Answered
1. Community
2. Guide Q&A
Hello,we are looking in to how best offer our customers localised content. So far we have read up on localisation, where you create multiple versions of the same article in different languages ... ...
- Zoë Rowley
- Created July 17, 2018 06:08
- 2 followers
- 4 comments
- 0 votes
Zoë Rowley commented, February 12, 2016 05:33
Is there a way that the full notification history could be viewed by an Agent ... rather than it disappearing when they logout? This would be very handy. Cheers, Z
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- Zoë Rowley
- Created February 12, 2016 05:33
- 8 votes