Zoë Rowley
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Last activity
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Activity overview
Latest activity by Zoë Rowley-
Zoë Rowley commented,
Hello wise people,I would like to add some info above the Submit button on our new request form (I have been able to add info to the attachment area), and hoping someone can help me out. The code f...
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Zoë Rowley created a post,
Can I add data from custom fields to the description field on ticket creation?
AnsweredHi,We have the description field hidden on our forms but would like to populate it automatically with the other field information when the ticket is created, is this possible? If not, is there a wa...
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Zoë Rowley created a post,
Tracking number of people who try to leave CSAT on closed tickets
Hi,I would like to know if we can track/report on how many people have clicked on the link to leave CSAT response once the ticket has closed?This will help us understand if we should close a ticket...
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Zoë Rowley commented,
Hi, thank you for this info, it was helpful. Can you also use dynamic content in the follow up questions if there is a bad rating? Cheers, Zoe
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Zoë Rowley commented,
Hi,We would like our language picker to appear only on the submit a request page header ... what would be the best way to do this? Cheers, Zoe
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Zoë Rowley commented,
Hi,is there a way to filter on tickets that only have over 2 comments? Cheers, Zoe
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Zoë Rowley commented,
We have turned on Localisation in our Sandbox and added one other language. I have translated one article, category and section to test it ... but when I added the alternative locales code to the ...
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Zoë Rowley commented,
Hiya Yep understood re: content, thank you. I will dig into more info on the dynamic side of language selection as well, thanks again! Cheers Zoe
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Zoë Rowley commented,
Hi Vladen, Thank you for your fast response ... it’s a pity you cannot add dynamic content to article pages but there you go. With the dynamic content ... if we use this in system emails such as “...
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Zoë Rowley created a post,
Dynamic content on new request and article pages
AnsweredHello,we are looking in to how best offer our customers localised content. So far we have read up on localisation, where you create multiple versions of the same article in different languages ... ...