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Gabrielle Plé (no longer with gofor)
Joined Jul 26, 2022
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Last activity Apr 11, 2023
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Latest activity by Gabrielle Plé (no longer with gofor)
Gabrielle Plé (no longer with gofor) commented,
Our team would benefit from this as well. Thanks!
View comment · Posted Apr 11, 2023 · Gabrielle Plé (no longer with gofor)
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Gabrielle Plé (no longer with gofor) commented,
Thanks!
View comment · Posted Aug 21, 2022 · Gabrielle Plé (no longer with gofor)
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Gabrielle Plé (no longer with gofor) created a post,
It would be great if there was an option to notify Managers/Team leads via (slack, email, text) if a call has been in queue for X number of minutes OR if no one is available to take a call in the queue. In the event all agents are away.
Currently the only way to monitor this is to use Talk Live and have it open constantly and be checking. It's not very efficient.
Posted Jul 26, 2022 · Gabrielle Plé (no longer with gofor)
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