Gabrielle Plé (gofor CC Sr. Manager Customer Care)
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Votes on activity by Gabrielle Plé (gofor CC Sr. Manager Customer Care)-
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability
AnsweredIt would be great if there was an option to notify Managers/Team leads via (slack, email, text) if a call has been in queue for X number of minutes OR if no one is available to take a call in the q...