Ian Hawkins
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Total activity25
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Last activity
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Activity overview
Latest activity by Ian Hawkins-
Ian Hawkins commented,
We have a problem with emails being received in Zendesk sent to additional SMTP addresses attached to the mailbox forwarding into Zendesk. We are forwarding a mailbox to Zendesk from Exchange. The ...
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Ian Hawkins created a post,
Add Ticket Status to the list of available conditional fields on forms
Our use case is: Our team leaders quality check a percentage of solved tickets to check they have been handled correctly. After they have quality checked a solved ticket they need to mark that tic...
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Ian Hawkins commented,
Hi Gab - thanks for your reply. We already knew about this feature, but unfortunately "ticket status" is not available in the list of fields within the conditional ticket field feature. This is w...
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Ian Hawkins commented,
Hi, We only want to show a custom field when the ticket status is Solved. Is this possible to configure this using conditions? I don't see Ticket Status in the list of fields to configure the con...
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Ian Hawkins commented,
Hi, We only want to show a custom field when the ticket status is Solved. Is this possible to configure using this app? Thanks, Ian
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Ian Hawkins created a post,
Using a Table report, if a horizontal scrollbar appears, it covers the bottom part of the text on the last row
Using a Table report, if enough columns are displayed, a horizontal scrollbar appears. However, the scrollbar covers the bottom part of the last row - as shown below. Is there a way to make the scr...
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Ian Hawkins commented,
Thanks for the advice. I know it seems like we have a lot of options, but in works well for our teams. I think we're going to initially try the single, giant, nested drop-down. I may follow the a...
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Ian Hawkins created a post,
Ticket classification options
I’m trying to re-create the ticket classification options we have in our current system in Zendesk. The current system will display up to 3 options to the agents, e.g. After you have selected Produ...
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Ian Hawkins commented,
When we configure sub-categories like this: On the Ticket screen, we can select them OK from the drop-down field: However, once we have selected one, you only see the last selected option: If we ha...