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Ian Hawkins

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Latest activity by Ian Hawkins
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    Ian Hawkins commented,

    Thanks for the advice.  I know it seems like we have a lot of options, but in works well for our teams.  I think we're going to initially try the single, giant, nested drop-down. I may follow the a...

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    Ian Hawkins created a post,

    Ticket classification options

    I’m trying to re-create the ticket classification options we have in our current system in Zendesk. The current system will display up to 3 options to the agents, e.g. After you have selected Produ...

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    Ian Hawkins commented,

    When we configure sub-categories like this: On the Ticket screen, we can select them OK from the drop-down field: However, once we have selected one, you only see the last selected option: If we ha...