Marcio Lopes
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Last activity
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Activity overview
Latest activity by Marcio Lopes-
Marcio Lopes commented,
Darren Bell Yeah, these usually can't be replicated elsewhere but only on the agent's computer. We used a free account with windscribe.com so it routes all traffic from the computer, including web ...
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Marcio Lopes commented,
Update: Problem was somewhat resolved after the agent used a VPN, thus bypassing the possible limitations set by the ISP. Still, would be awesome to find out exactly how it could be fixed for good.
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Marcio Lopes created a post,
Agents unable to see when other agents are on a ticket.
AnsweredOne of our agents is able to access the queues and work the tickets just fine, but he reported not being able to see the eyeball icon on the ticket list whenever another agent is on a ticket, and a...