Marcio Lopes

1. Community
2. Zendesk Suite Q&A
3. Agents unable to see when other agents are on a ticket.

Darren Bell Yeah, these usually can't be replicated elsewhere but only on the agent's computer. We used a free account with windscribe.com so it routes all traffic from the computer, including web ...

• View comment
• Marcio Lopes
• Created May 19, 2022 23:09
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Agents unable to see when other agents are on a ticket.

Update: Problem was somewhat resolved after the agent used a VPN, thus bypassing the possible limitations set by the ISP. Still, would be awesome to find out exactly how it could be fixed for good. 

• View comment
• Marcio Lopes
• Created May 18, 2022 21:25
• 0 votes