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Jill Cantrell

Joined May 19, 2022

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Last activity May 19, 2022

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Jill Cantrell commented,

Community comment Feedback - Help Center (Guide)

Hi, I completely agree with all the posts above. Like Jodie we have been using the Zendesk system for a couple of years now, and I had no idea our customers weren't seeing the same ticket status that we see for On Hold tickets.  Having them display as "Open" gives customers the impression that we are "sitting on our hands" on certain tickets. Please get this changed as soon as possible!

View comment · Posted May 19, 2022 · Jill Cantrell

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