Christophe A.

1. Support
2. ...
3. Measuring success
4. Analyzing your Support activity

Hi Dave, Please double-check CSAT feature is enabled in your instance.If the tab still does not appear, I encourage you to raise a ticket to our Customer Support.

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• Christophe A.
• Created December 27, 2022 15:04
• 0 votes

1. Chat
2. ...
3. General questions about live chat
4. Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?

Hi CJ,This article is still up to date.  Be sure you clicked on the "User profile" sidebar if you can't see the Visitor path.  See this article for details: Viewing customer context in a ticket

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• Christophe A.
• Created December 27, 2022 14:33
• 0 votes

1. Community
2. Français Communauté
3. Notre serveur vocal indique que tous les agents sont occupés à tord.

Bonjour Gaël,Merci pour votre message. Il arrive assez souvent que le souci se situe au niveau de la configuration des routages d’appels vers les groupes d’agents.Il est possible que certains agent...

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• Christophe A.
• Edited September 14, 2022 11:53
• 1 vote