Christophe A.
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Recent activity by Christophe A.-
Hi Movell, the solution mentioned above works only with Agent Workspace (Migrating to the Zendesk Agent Workspace). If your instance is configured with the standard agent interface, I'm afraid ther...
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Hi Nate, thanks for your question!I'm happy to read you don't have spam issues. Zendesk's antispam software undoubtedly helps with this and the verification of email addresses helps to limit spam. ...
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Hi Megha, thanks for your question I've just checked with the default Copenhagen theme and there is no hashtag for me.It's probably related to your theme. I would recommend to check the CSS file on...
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Hi Stefano, thanks for your question. To be notified for every comment of every ticket, the best option is to: Create a webhook with data you want to collect/send (you can use the placeholders ref...
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Hi Mark, thanks for your question. Anchor links are not specific to Zendesk. This is a HTML element and it should work even if the link is outside Zendesk.Maybe try with a different web browser. Th...
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Hi Judd,I searched on our Marketplace but I didn't find any app to do that. The workaround to quickly move all your "Meet any of the conditions" to "Meet All of the conditions" will be to create a ...
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Bien vu Alexandre ! Effectivement, les balises HTML vont poser souci (le texte HTML et Markdown utilisé dans le contenu dynamique n’est pas rendu dans les e-mails de déclencheurs ou les signatures ...
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Bonjour HTinant, Le problème devrait facilement se régler en inversant l'ordre des colonnes sur votre gauche.Si vous placez "Ticket résolu - Année" avant "Ticket résolu - Mois", le rapport sera d'a...
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Bonjour Alexandre, Il y a effectivement une limite de taille sur les modèles d'emails des déclencheurs, principalement dans le but d'éviter les conflits possibles avec d'autres fonctionnalités. Une...
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HI Tushar, The window.zESettings object must be added before the Web Widget (Classic) snippet in a web page, so the settings can be applied before the widget is loaded. A simpler version of your co...