Christophe A.
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Votes on activity by Christophe A.-
Bonjour Gaël,Merci pour votre message. Il arrive assez souvent que le souci se situe au niveau de la configuration des routages d’appels vers les groupes d’agents.Il est possible que certains agent...
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Bonjour David, Il n'y a pas eu de changement récent sur cette fonctionnalité mais l'accès aux tickets de l'organisation dépend à la fois de la configuration faite au niveau de l'organisation et de ...
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Hi Movell, the solution mentioned above works only with Agent Workspace (Migrating to the Zendesk Agent Workspace). If your instance is configured with the standard agent interface, I'm afraid ther...
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Hi Nate, thanks for your question!I'm happy to read you don't have spam issues. Zendesk's antispam software undoubtedly helps with this and the verification of email addresses helps to limit spam. ...
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Hi Megha, thanks for your question I've just checked with the default Copenhagen theme and there is no hashtag for me.It's probably related to your theme. I would recommend to check the CSS file on...
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Hi Stefano, thanks for your question. To be notified for every comment of every ticket, the best option is to: Create a webhook with data you want to collect/send (you can use the placeholders ref...
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Hi Mark, thanks for your question. Anchor links are not specific to Zendesk. This is a HTML element and it should work even if the link is outside Zendesk.Maybe try with a different web browser. Th...
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Hi Judd,I searched on our Marketplace but I didn't find any app to do that. The workaround to quickly move all your "Meet any of the conditions" to "Meet All of the conditions" will be to create a ...
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Bien vu Alexandre ! Effectivement, les balises HTML vont poser souci (le texte HTML et Markdown utilisé dans le contenu dynamique n’est pas rendu dans les e-mails de déclencheurs ou les signatures ...
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Bonjour HTinant, Le problème devrait facilement se régler en inversant l'ordre des colonnes sur votre gauche.Si vous placez "Ticket résolu - Année" avant "Ticket résolu - Mois", le rapport sera d'a...