Federica Sapienza

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Hi,   in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?   Thanks

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• Federica Sapienza
• Created July 27, 2022 15:59
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Editing and managing your ticket fields

Hi, is there a way to remove the label (optional) from a field?

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• Federica Sapienza
• Created July 27, 2022 08:58
• 0 votes

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi @...,   We are seeing this assignment in Zendesk Ticket. It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it chan...

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• Federica Sapienza
• Created June 23, 2022 06:17
• 0 votes

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi, we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her. How could...

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• Federica Sapienza
• Created June 22, 2022 15:46
• 0 votes