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Çağatay Kater's Avatar

Çağatay Kater

Joined Dec 24, 2022

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Last activity Dec 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Çağatay Kater

Çağatay Kater commented,

CommentMigrating to messaging

Hello,

Can the comments below on the our social media posts be answered via messaging? Or can we only answer DM's?

Thank you,

View comment · Edited Dec 06, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentPerforming calculations

Can custom metric or attributes be used in Views?

View comment · Posted Nov 10, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentExplore recipes

It helped me thank you!

View comment · Posted Nov 10, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentExplore recipes

Hello ,

Is it possible to show follow-up(unclosed and unsolved) tickets on views? 

View comment · Posted Nov 09, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentExplore recipes

Hello,

I want to report multiple times reopened tickets. Can please help on custom calculation?

View comment · Posted Nov 09, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentTicket customization

Hello Dan R.

Actually I created custom report according to the highlighted article however I am not sure if the results are correct. I thougt it would be easier to measure duration time on spesific group with custom ticket status. But could not measue it like adding metric "Waiting time on hold status".

View comment · Posted Jul 05, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentTicket management

Hello Gabriel Manlapig , it helped me thank you !

View comment · Posted Jul 05, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentTicket customization

Hello , 

Is it possible to report a ticket's waiting time or duration on custom ticket status? I did not see in explore metrics for ticket update databese.

My actual goal is measuring ticket waiting time on spesific group. 

View comment · Posted Jun 21, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentTicket management

Hello ,

Can we automatically set follow-up ticket's assignee as original ticket's solver? 

Thank you,

View comment · Posted Jan 13, 2023 · Çağatay Kater

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Çağatay Kater commented,

CommentAccounts and billing

Hi Lisa,

Thank you for your answer. I'll try to reach her.

View comment · Posted Dec 25, 2022 · Çağatay Kater

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