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Çağatay Kater
Joined Dec 24, 2022
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Last activity Dec 06, 2023
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Latest activity by Çağatay Kater
Çağatay Kater commented,
Hello,
Can the comments below on the our social media posts be answered via messaging? Or can we only answer DM's?
Thank you,
View comment · Edited Dec 06, 2023 · Çağatay Kater
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Çağatay Kater commented,
Can custom metric or attributes be used in Views?
View comment · Posted Nov 10, 2023 · Çağatay Kater
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Çağatay Kater commented,
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Çağatay Kater commented,
Hello ,
Is it possible to show follow-up(unclosed and unsolved) tickets on views?
View comment · Posted Nov 09, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hello,
I want to report multiple times reopened tickets. Can please help on custom calculation?
View comment · Posted Nov 09, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hello Dan R.
Actually I created custom report according to the highlighted article however I am not sure if the results are correct. I thougt it would be easier to measure duration time on spesific group with custom ticket status. But could not measue it like adding metric "Waiting time on hold status".
View comment · Posted Jul 05, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hello Gabriel Manlapig , it helped me thank you !
View comment · Posted Jul 05, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hello ,
Is it possible to report a ticket's waiting time or duration on custom ticket status? I did not see in explore metrics for ticket update databese.
My actual goal is measuring ticket waiting time on spesific group.
View comment · Posted Jun 21, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hello ,
Can we automatically set follow-up ticket's assignee as original ticket's solver?
Thank you,
View comment · Posted Jan 13, 2023 · Çağatay Kater
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Çağatay Kater commented,
Hi Lisa,
Thank you for your answer. I'll try to reach her.
View comment · Posted Dec 25, 2022 · Çağatay Kater
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