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Simon Collier

Joined Dec 12, 2022

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Last activity Nov 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Simon Collier

Simon Collier commented,

CommentTicket management

Is there a way to take auto-pause off for only certain groups instead of turning it off for all agents entirely? 

Similarly, is there a way to track time spend on a ticket only starting at an escalation to another group? Thank you! 

View comment · Posted Nov 19, 2024 · Simon Collier

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Simon Collier commented,

CommentSetting up Talk

Hi! I see there is only a 40 second offering period for calls before they bounce to another agent. We would love if it could be put on the roadmap to be able to adjust this in the same increments as the regular call offering timeframe. Having them so vastly different is not ideal for our agents. Thank you! 

View comment · Posted Nov 18, 2024 · Simon Collier

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Simon Collier commented,

Community comment Feedback - Ticketing system (Support)

Hello! Is it possible to be removed from this feature as well? Thank you! 

View comment · Posted Dec 12, 2022 · Simon Collier

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