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Simon Collier
Joined Dec 12, 2022
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Last activity Nov 19, 2024
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Latest activity by Simon Collier
Simon Collier commented,
Is there a way to take auto-pause off for only certain groups instead of turning it off for all agents entirely?
Similarly, is there a way to track time spend on a ticket only starting at an escalation to another group? Thank you!
View comment · Posted Nov 19, 2024 · Simon Collier
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Simon Collier commented,
Hi! I see there is only a 40 second offering period for calls before they bounce to another agent. We would love if it could be put on the roadmap to be able to adjust this in the same increments as the regular call offering timeframe. Having them so vastly different is not ideal for our agents. Thank you!
View comment · Posted Nov 18, 2024 · Simon Collier
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Simon Collier commented,
Hello! Is it possible to be removed from this feature as well? Thank you!
View comment · Posted Dec 12, 2022 · Simon Collier
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