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Muhammad Saqib
Joined Jul 19, 2023
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Last activity Dec 29, 2023
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Latest activity by Muhammad Saqib
Muhammad Saqib commented,
CommentHow to manage the widget for live chat
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Tue, Jul 18, 1:07 PM (1 day ago)
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I had an idea come to mind - what if we disallow users from interacting with the Zendesk bot and instead direct them to a live agent? Would Zendesk still charge us for monthly active users (MAUs)? In the post where Zendesk announced their pricing, the author referred to users who interact with the bot. I have included a reference link below for your convenience.
https://support.zendesk.com/hc/en-us/articles/5352026794010-About-monthly-active-users-for-Zendesk-bots
https://support.zendesk.com/
Also what are the requirements if we use the third party bots?
View comment · Posted Jul 19, 2023 · Muhammad Saqib
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