Alastair Adams (CS)

1. Guide
2. ...
3. End-user guide for Help Center
4. Understanding help center search methods

Are there any plans to incorporate article body text into the instant search in the same way as they are included in the native search? We've been paying for a third-party service (Algolia) to achi...

• View comment
• Alastair Adams (CS)
• Created March 03, 2023 10:33
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. [Guide Tip] Add sorting to your tables in Guide

Amy Gracer I appreciate it - which bits would you like to see? The actual HC HTML or the underlying JS/HBS?

• View comment
• Alastair Adams (CS)
• Created February 14, 2023 10:11
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. [Guide Tip] Add sorting to your tables in Guide

Amy Gracer we're on a custom theme too - I'm just uncertain what would cause the buttons to not appear given there is no other code relating to the tables in the HBS or js files...

• View comment
• Alastair Adams (CS)
• Created February 13, 2023 21:33
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. [Guide Tip] Add sorting to your tables in Guide

As Sempro Technologies says above - this doesn't seem to work even when all the instructions are followed. There is a nice hover animation over each table row, however there's no sign of the sortin...

• View comment
• Alastair Adams (CS)
• Created February 13, 2023 16:10
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Have to add my voice here. I can't believe this isn't the default - how can it be that Admins aren't able to see ALL dashboards? I am being told that the only workaround to this is for me to give t...

• View comment
• Alastair Adams (CS)
• Created January 16, 2023 13:37
• 0 votes