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Sebastian Carvajal Correa's Avatar

Sebastian Carvajal Correa

Joined Apr 25, 2023

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Last activity Sep 22, 2023

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Latest activity by Sebastian Carvajal Correa

Sebastian Carvajal Correa commented,

Community comment Q&A - Help center and community

Amy Giella hello, 
I have had the same need this week to modify the URL for UX issues, I did it with the following script:

  (function cambiarUrl() {
    if(document.URL.indexOf("#########") != -1) {  //modify the ID of your form #####.
        const state = { 'user': 'guest' }
        const title = ''
        const url = 'https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######__newword' // write here the url that you want to be seen.
         
        history.replaceState(state, title, url);
        }
            
})
 
();  

Since we are modifying the user's browsing history, you must take into account that this is not an existing URL, so if the user tries to search for it directly, he will get an error not found, so I suggest you handle this error.

I hope my idea helps you.

View comment · Posted May 12, 2023 · Sebastian Carvajal Correa

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Sebastian Carvajal Correa commented,

CommentUsing help center search

hello everyone!

currently, my XML sitemap automatically generated by Zendesk looks like this:

Do you know how I can solve it?

View comment · Posted May 11, 2023 · Sebastian Carvajal Correa

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Sebastian Carvajal Correa commented,

Community comment Q&A - Help center and community

Jahn thanks for your answer but when calling {{ticket.url}} in my custom page code I got the error message `ticket` in `ticket.url` cannot be accessed. any idea how to solve this?

View comment · Posted Apr 26, 2023 · Sebastian Carvajal Correa

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Sebastian Carvajal Correa created a post,

Post Q&A - Help center and community

Currently, we want to implement a landing page in our organization when a ticket is created, therefore we have created a custom page so that when the customer clicks the send button, they redirect to it, but we have seen that when we use the helpers for example { {ticket.id}} on the custom page to show the customer their case number I get an error message "cannot access `ticket` at `ticket.id`"

Can you tell me what is the best way to do this implementation? or how can I start

example:

Posted Apr 25, 2023 · Sebastian Carvajal Correa

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