Jahn Bronilla
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Total activity455
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Last activity
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Member since
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Followed by3 users
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Activity overview
Latest activity by Jahn Bronilla-
Jahn Bronilla commented,
Agree with Ollie as there are wasted space in the new Customer Profile Page specifically in Customer Details.James Hanley Brett Elliott - if we can possibly take a look on this so we can maximize t...
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Jahn Bronilla commented,
Hello Alina Wright - question for you please given that this is affecting Side Conversation tickets which was raised by an agents to our internal group (private).They can no longer have the access ...
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Jahn Bronilla commented,
Leigh KELSEY fortunately, it's been resolved already on my end.
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Jahn Bronilla commented,
Hey Dave Bour - worth to check this article relating to Understanding and managing suspended tickets and spam
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Jahn Bronilla commented,
Mark Naje - there is no native way in doing this in Zendesk and you can actually up vote on this thread Notification Sound for Zendesk.As an alternative you can try using this chrome extension Noti...
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Jahn Bronilla commented,
Hey Yoram, as a workaround you can do the below instead. Your trigger will fire on different forms you have within your instance.
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Jahn Bronilla commented,
Hi Fiona Grime - best to check first if there a trigger firing to remove those changes from the ticket field.Best to start in checking the Ticket Events to see what might happen.
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Jahn Bronilla commented,
Hey David Weber - does your social media account connected to Zendesk and is/are creating tickets?If yes, then you can add that survey link using trigger. Example below:Channel>is>Facebook Post/Fac...
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Jahn Bronilla commented,
Marc Dufour - thats correct mate. You can instruct your agents as this can be done on their end.
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Jahn Bronilla commented,
Thank you Walter Bellante - appreciate if Zendesk team can reach out to us with our individual requirements plus to see the current dashboard set up we have.We built our each dashboard from scratch...