Jahn Bronilla
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Total activity532
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes61
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Activity overview
Latest activity by Jahn Bronilla-
Jahn Bronilla commented,
Arpan Nagdeve Shawna James - do we have an update with this feature request for messaging? We will really appreciate if we can have this feature like in Live Chat that we can easily ban visitor.
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Jahn Bronilla commented,
Hi Hannah Nees - I assume you have help centers for each of your products? If yes, you can actually use Alert Banners or Promoted Articles to let the customer knows about any known or ongoing issue.
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Jahn Bronilla commented,
Dainne Lucena - Ticket have been merged to a different ticket since I also asked about the messaging trigger.Is there a chance we can have this to be activated in our instance please? This will be ...
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Jahn Bronilla commented,
If you can provide more use case on this one Brettany Rhodes. At the moment, here's what I can think of bulk updating tickets then adding internal notes.
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Jahn Bronilla commented,
Upvoting this feature request.
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Jahn Bronilla commented,
Hi Shawna James - I can definitely post feedback but appreciate if the Messaging Trigger in Admin Center can be enable for us soon as this may potentially be the solution to this limitation. There ...
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Jahn Bronilla commented,
Aimee Spanier Destiny Phoebe Morin - Messaging Trigger is not available in both Sandbox and Production instance. Triggers in Chat App are very limited and actually not working properly for messagin...
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Jahn Bronilla commented,
Hi Christine - bumping Shelly's use case as we also need that. There is a messaging channel in the chat/messaging trigger but not working properly. Hope we can revisit this soon.
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Jahn Bronilla commented,
Barry Neary Rob Stack - just a feedback in relation to Messaging and Capacity Rules under Omni-channel routing. The "Turn on messaging activity routing" on our instance are disabled last time as w...
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Jahn Bronilla commented,
Arpan Nagdeve Shawna James - I can see that there is already a metric called Acceptance Rate in messaging (IF VALUE(Offers) > 0 THEN MINIMUM(VALUE(Acceptances)/VALUE(Offers), 1) ELSE 0 ENDIF) but w...