Knut Roger

1. Community
2. Feedback - Ticketing System (Support)
3. Chat shortcut suggestions in Agent Workspace

Hello @....If I may partially partially correct your answer:You write: "in both Zendesk Chat and Agent workspace, "/' is required for suggestions to be displayed." However, after some inquiry, this...

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• Knut Roger
• Created June 14, 2022 12:54
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Messenger/Support chat shortcuts

I just wanted to chime in, saying that having the text shortcuts (/ "shortcut") from Chat in the other areas of Agent Workspace, such as e-mail replies, would be amazing. Using macros is a good sol...

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• Knut Roger
• Edited June 14, 2022 11:15
• 3 votes