Graham Ferguson
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Total activity11
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Last activity
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Activity overview
Latest activity by Graham Ferguson-
Graham Ferguson commented,
Where do you set this permission at a role level for end users?
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Graham Ferguson created a post,
Organization Users Setting
Is there any way when a new organization is created (automatically from Salesforce in our case via the standard integration) to have the user settings set to 'Can view all org tickets and add comme...
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Graham Ferguson created a post,
Explore and Slack
It would be great to be able to share individual reports or dashboards to Slack on a pre-determined basis to be able to easily keep other teams updated in a more collaborative fashion than email. I...
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Graham Ferguson commented,
Can skills-based routing be used with any form of agent capacity management? My use case is that I need to route tickets to agents with the right skills, but if there is more than one, Zendesk shou...
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Graham Ferguson created a post,
Display Text Field in Submit a Request Form
AnsweredFor my 'submit a request' form I have a field where a customer needs to select a priority for the ticket which should align to contractual obligations. If I add the definitions to the description t...