Avatar

Graham Ferguson

  • Total activity
    11
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    6

Activity overview

Latest activity by Graham Ferguson
  • Avatar

    Graham Ferguson commented,

    Where do you set this permission at a role level for end users?

  • Avatar

    Graham Ferguson created a post,

    Organization Users Setting

    Is there any way when a new organization is created (automatically from Salesforce in our case via the standard integration) to have the user settings set to 'Can view all org tickets and add comme...

  • Avatar

    Graham Ferguson created a post,

    Explore and Slack

    It would be great to be able to share individual reports or dashboards to Slack on a pre-determined basis to be able to easily keep other teams updated in a more collaborative fashion than email. I...

  • Avatar

    Graham Ferguson commented,

    Can skills-based routing be used with any form of agent capacity management? My use case is that I need to route tickets to agents with the right skills, but if there is more than one, Zendesk shou...

  • Avatar

    Graham Ferguson created a post,

    Display Text Field in Submit a Request Form

    Answered

    For my 'submit a request' form I have a field where a customer needs to select a priority for the ticket which should align to contractual obligations. If I add the definitions to the description t...