Graham Ferguson

1. Community
2. Zendesk Suite Q&A
3. Show Request Form as Default Page

Thank you so much Pulkit Pandey it's working perfectly now!

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• Graham Ferguson
• Created October 07, 2022 19:02
• 1 vote

1. Guide
2. ...
3. Customer portal
4. Requesters are unable to mark tickets as solved in the help center

There is no code attached to this article....

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• Graham Ferguson
• Created November 30, 2022 12:31
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Using Ticket View in Salesforce

Is there any way not to require the assignee to be selected. We are using omnichannel routing and want to have Zendesk assign and not an individual?

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• Graham Ferguson
• Created November 11, 2022 11:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Show Request Form as Default Page

Pulkit Pandey here is the code in the script.js file:

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• Graham Ferguson
• Edited October 07, 2022 10:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Show Request Form as Default Page

Thanks Pulkit Pandey. I have added the code with my domain but when I goto the site in a private browser it doesn't redirect and stays on the home page, any thoughts?

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• Graham Ferguson
• Created October 06, 2022 20:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Users Setting

Where do you set this permission at a role level for end users?

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• Graham Ferguson
• Created September 12, 2022 13:31
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Using skills-based routing

Can skills-based routing be used with any form of agent capacity management? My use case is that I need to route tickets to agents with the right skills, but if there is more than one, Zendesk shou...

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• Graham Ferguson
• Created June 12, 2022 12:59
• 0 votes