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Graham Ferguson

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Recent activity by Graham Ferguson Recent activity Votes
  • View Automated Messages in Tickets

    I have a number of automations sending notifications to customers. While I can add the tag is there any option to have the message included in the messages view (private/public) of a ticket to give...

  • Hide Blank Custom Fields on Requests

    Answered

    Using conditional logic in the ticket form means there are a lot of questions with blank responses and I would like to hide these to keep the request view tidy. You can see how this looks today in ...

  • Show Request Form as Default Page

    Answered

    I have one Help Center which really is just a place to host a ticket form. Is there any easy way to automatically redirect a visitor to the help center to the submit a request page?

  • Organization Users Setting

    Is there any way when a new organization is created (automatically from Salesforce in our case via the standard integration) to have the user settings set to 'Can view all org tickets and add comme...

  • Explore and Slack

    It would be great to be able to share individual reports or dashboards to Slack on a pre-determined basis to be able to easily keep other teams updated in a more collaborative fashion than email. I...

  • Display Text Field in Submit a Request Form

    Answered

    For my 'submit a request' form I have a field where a customer needs to select a priority for the ticket which should align to contractual obligations. If I add the definitions to the description t...