Asafe Souza Ramos

1. Support
2. ...
3. Ticket customization
4. Creating multiple ticket forms

Is the limit of 300 forms for only active or active and active forms?

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• Asafe Souza Ramos
• Created August 15, 2023 22:10
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. About automations and how they work

Hi.How can I create a new automation on the problem ticket based on your incident ticket? It's possible? If not, what alternative?

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• Asafe Souza Ramos
• Created May 05, 2023 01:18
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

How to access a agent email from script.js theme? I found the HelpCenter, but there is a deprecate/legacy notice, so there are no guarantees. Is there another way? let agentEmail = HelpCenter.user....

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• Asafe Souza Ramos
• Created March 15, 2023 16:20
• 1 vote