Stefan Schroeder

We would be very interested in that feature too!

We would like to use the help center for internal articles (agents only), in order to help with ticket handling but mainly as a big knowledge base. We already have documentation that is written in markdown. With the markdown support it would be an easy copy and paste to migrate it into Zendesk. 

Furthermore it's much faster to create and adjust new articles with Markdown. The current style to write articles is rough, because you spend too much time on formatting to make it look nice and clean. Markdown would ensure to have an baseline to create nice looking and equally formatted articles in a fast way. It would lower the hurdle to motivate agents writing and extending articles.

If you need input on how to implement markdown support, please have a look at the Obsidian app. The seamless preview-edit mode saves you a lot of back and forth clicking between edit and preview an article. Also the extension for creating tables easier is great.