Jacob Pruess

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Latest activity by Jacob Pruess
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    Jacob Pruess commented,

    (Advanced Voice) Is it possible to transfer a call to a group, instead of to an individual? I don't want agents to have to know which other agents in a target group are available. I think we might ...

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    Jacob Pruess created a post,

    triggers based on voice number

    We have a few different phone numbers in our Zendesk, for different types of customers, just as we have different email addresses. We have triggers, etc. set up to handle things like tagging & prio...