Recent searches
No recent searches

Andrew Belonger
Joined May 24, 2022
·
Last activity Aug 01, 2022
Following
0
Followers
0
Total activity
8
Votes
3
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Andrew Belonger
Andrew Belonger commented,
Is there an easy way within the comment response to determine if it is a customer versus agent comment? I am assuming it would have to be something based off the author_id
View comment · Posted Aug 01, 2022 · Andrew Belonger
0
Followers
0
Votes
0
Comments
Andrew Belonger commented,
Yes, that is what I would expect "unread" to be - agent responses without an answer from the customer (and the number would be specific to that customer).
View comment · Posted Aug 01, 2022 · Andrew Belonger
0
Followers
0
Votes
0
Comments
Andrew Belonger created a post,
Is there any way in the API to retrieve the number of unread posts for a given user? We want to be able to signal to the user that they have responses (outside of the typical e-mail notification), but we are not seeing an easy way to do that within the existing API methods.
Posted Jul 29, 2022 · Andrew Belonger
0
Followers
2
Votes
5
Comments
Andrew Belonger commented,
Is there a setting to force redirection to the login URL if a non-authenticated user hits a brand's help center URL? We are using multi-brand SSO but all our brand URLs are allowing non-authenticated access - ideally, if you hit a brand URL, we want it to redirect to the login URL (which will be a script similar to what is laid out above) so we can pass them to the proper site to get authenticated.
View comment · Posted May 24, 2022 · Andrew Belonger
0
Followers
0
Votes
0
Comments