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Andrew Belonger

Joined May 24, 2022

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Last activity Aug 01, 2022

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Latest activity by Andrew Belonger

Andrew Belonger commented,

Community comment Developer - Zendesk APIs

Is there an easy way within the comment response to determine if it is a customer versus agent comment?  I am assuming it would have to be something based off the author_id

View comment · Posted Aug 01, 2022 · Andrew Belonger

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Andrew Belonger commented,

Community comment Developer - Zendesk APIs

Yes, that is what I would expect "unread" to be - agent responses without an answer from the customer (and the number would be specific to that customer).

View comment · Posted Aug 01, 2022 · Andrew Belonger

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Andrew Belonger created a post,

Post Developer - Zendesk APIs

Is there any way in the API to retrieve the number of unread posts for a given user?  We want to be able to signal to the user that they have responses (outside of the typical e-mail notification), but we are not seeing an easy way to do that within the existing API methods.

Posted Jul 29, 2022 · Andrew Belonger

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Andrew Belonger commented,

CommentSingle sign-on

Is there a setting to force redirection to the login URL if a non-authenticated user hits a brand's help center URL?  We are using multi-brand SSO but all our brand URLs are allowing non-authenticated access - ideally, if you hit a brand URL, we want it to redirect to the login URL (which will be a script similar to what is laid out above) so we can pass them to the proper site to get authenticated.

View comment · Posted May 24, 2022 · Andrew Belonger

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