Andrew Belonger
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Last activity
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Activity overview
Latest activity by Andrew Belonger-
Andrew Belonger commented,
Is there an easy way within the comment response to determine if it is a customer versus agent comment? I am assuming it would have to be something based off the author_id
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Andrew Belonger commented,
Yes, that is what I would expect "unread" to be - agent responses without an answer from the customer (and the number would be specific to that customer).
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Andrew Belonger created a post,
Ability to retrieve count of unread responses
Is there any way in the API to retrieve the number of unread posts for a given user? We want to be able to signal to the user that they have responses (outside of the typical e-mail notification),...
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Andrew Belonger commented,
Is there a setting to force redirection to the login URL if a non-authenticated user hits a brand's help center URL? We are using multi-brand SSO but all our brand URLs are allowing non-authentica...