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Максим Насон's Avatar

Максим Насон

Joined Sep 30, 2022

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Last activity Aug 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Максим Насон

Максим Насон created a post,

Post Q&A - Help center and community

Hi 1263169183150 

Maybe you have information on how to implement the functionality of minimizing a tab by clicking on it again, because now I am faced with the situation that if a tab is open on the page, it is impossible to minimize it.

 

I use this HTML code


  вкладка 1
  вкладка 2
  Вкладка 3



  вкладка 1
 

Тест вкладки 1.




  вкладка 2
 

Тест вкладки 2.




  вкладка 3
 

Тест вкладки 3 .


Posted Aug 21, 2024 · Максим Насон

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Максим Насон commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain

Hi

Why is it that when I try to add code to an article, instead of a class with buttons, the code just changes to a space like on the screenshot?

View comment · Posted Dec 25, 2023 · Максим Насон

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Максим Насон commented,

Community comment Discussion - Tips and best practices from the community

Hi! Ifra Saqlain

If it is possible to display tab functionality in the copenhagen theme ?

 

 

View comment · Posted Dec 18, 2023 · Максим Насон

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Максим Насон commented,

Community comment Feedback - Chat and Messaging (Chat)

It would be just great to be able to initiate proactive conversations based on events in the CRM.
I think this would be relevant to all zendesk users in the financial industry, and it would provide a lot of value to zendesk customers 

View comment · Posted Oct 10, 2023 · Максим Насон

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Максим Насон created a post,

Post Feedback - Ticketing system (Support)

Hi team!

I find it a very interesting idea to add to macro actions the ability to attach tickets to an incident or problem ticket.

In this case, when incidents occur, it will be much easier for users to manage tickets without much trouble.
I think it would be very useful for all zendesk users, besides I think this idea for functionality lies on the surface. 

Posted Sep 20, 2023 · Максим Насон

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Максим Насон commented,

CommentHow to solve general issues with the account

Hi!
We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation.

Does it matter the number of tickets and information that are stored on our files, as we have more than 3.5 million tickets and related information to them?

View comment · Posted Apr 28, 2023 · Максим Насон

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Максим Насон commented,

CommentViewing and using dashboards

Hi community!

And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?

View comment · Posted Apr 26, 2023 · Максим Насон

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Максим Насон created a post,

Post Feedback - Admin Center

Hi Community!
It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered.

I think it would help optimize a lot of processes for your users and increase their satisfaction.)

Perhaps now there are alternatives to this functionality?
Are there any plans to implement this?

Posted Apr 25, 2023 · Максим Насон

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Максим Насон commented,

CommentBuilding reports

Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,
I tried to unload them using the formula 
IF ([Ticket status on update - unsorted] = "solved")
AND [Open Comment] = TRUE
THEN [Ticket ID]
ENDIF
But it doesn't work, how can I do it?

View comment · Posted Apr 24, 2023 · Максим Насон

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Максим Насон commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 to this post, it would be great to be able to do this calculation, it would help us in building a more accurate reporting.

 

View comment · Posted Mar 30, 2023 · Максим Насон

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