Elizabeth Toy
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy created a post,
Formatting for Slack Side Conversations
Hey! Our main use case for side conversations is for agents to share a ticket into Slack to ask for assistance from others on the team—so I was trying the rich text options into Slack. Quoted text ...
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Elizabeth Toy created a post,
Deactivating/Deleting Widget from Admin
I'd like to suggest that there is the option to remove a widget from the admin settings (this page https://[subdomain].zendesk.com/agent/admin/widget) for administrative/management purposes. Essent...
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Elizabeth Toy commented,
We have a similar use case as Jon—an automation that closes Pending tickets will close them without the required fields being set. This leads to large data loss. Additionally, I've done some setu...
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Elizabeth Toy commented,
Not allowing the vertical bar creates an issue in our case for syncing an organization's name between Zendesk and Salesforce. Since the vertical bar is a legitimate character that an organization c...
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Elizabeth Toy commented,
@P I figure the app isn't available anymore as the functionality has been built into the native environment. This article will probably only exist until the app is fully depreciated. Like Andrew sa...
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Elizabeth Toy commented,
To add to this, when there truly is a blank value in a cell, it's impossible to know whether it's blank or has the same value of the row above it without looking at the ticket on its own.
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Elizabeth Toy created a post,
Explore tables grouping consecutive row data vs. showing all data
I'd like the option to configure all data to show on a table. When looking at a table (see below) where there are a few rows in a row with the same data, Explore seems to group them / leave the top...
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Elizabeth Toy commented,
I agree there should be more granularity for Macro permissions, but for a different reason. We have a Macro that is set up to make a particular Trigger work (matches the Subject and tag that the Ma...
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Elizabeth Toy created a post,
Support Web Form and Widget should be separate Channels in Explore
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separated out Mobile and Mobile SDK (s...
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Elizabeth Toy created a post,
Form's conditions prevent updating ticket field option's tag
It seems that the logic of Conditional fields is based on the tag of a field option rather than, say, the field option's ID. As such, in order to make a change to a ticket field's tags, I have to ...