Elizabeth Toy
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy commented,
I agree there should be more granularity for Macro permissions, but for a different reason. We have a Macro that is set up to make a particular Trigger work (matches the Subject and tag that the Ma...
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Elizabeth Toy created a post,
Support Web Form and Widget should be separate Channels in Explore
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separated out Mobile and Mobile SDK (s...
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Elizabeth Toy created a post,
Form's conditions prevent updating ticket field option's tag
It seems that the logic of Conditional fields is based on the tag of a field option rather than, say, the field option's ID. As such, in order to make a change to a ticket field's tags, I have to ...
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Elizabeth Toy commented,
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separate out Mobile and Mobile SDK—I w...
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Elizabeth Toy commented,
One bit of feedback... since it's out of 100, the first and third box will always be the same number. It's redundant to have them both. 🙂
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Elizabeth Toy commented,
I was hoping to set up a trigger to notify a manager if a ticket's number of replies is greater than X number. It'd be nice if there was both "Requester replies" and "Total replies&q...
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Elizabeth Toy created a post,
Query Conditional Formatting
It'd be awesome if there could be conditional formatting configured for a query. Example: CSAT score. I might set it with three conditional formatting rules... <75% set to display as red, >75...
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Elizabeth Toy commented,
I had the same thought, and I found that you can set that to be a comma (or whatever) at a global level. 1. When editing a query, click the Data Structure button from the right2. Click the arrow ...
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Elizabeth Toy commented,
Also agree that there need to be more granular permissions for organizations, similar to the permission options available for users. We also noticed that when a user does not have the permission ...
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Elizabeth Toy commented,
Wanted to share a little bit I did with ticket age so you can have one formula for all ticket ages, regardless of whether it's Solved/Closed or not. Here's the custom metric I used: IF ([Ticket sta...