Elizabeth Toy
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy commented,
Having the same feeling here that I wish it could default to "Everyone". Seems like this could be a really easy fix by adding an option in Guide Settings > Content Management titled ...
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Elizabeth Toy commented,
Our use case: we publish weekly release notes (got the idea from your HC actually 😉) and would like to set up an RSS feed to be able to trigger posts to various platforms when we've published the n...
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Elizabeth Toy commented,
It seems a simple solution would be to allow fractions of numbers in the field for Hours since/until next SLA breach, as opposed to whole numbers. Then .25 would be 15 minutes, 1.5 would be 90 minu...
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Elizabeth Toy commented,
+1 here. We're needing to set a schedule to regularly send a dashboard to give us historical information (since GoodData doesn't allow us to pull a report of, say, how many tickets were open/active...
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Elizabeth Toy commented,
Yay! Great news. Looking forward to it. Thanks Jessie!
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Elizabeth Toy created a post,
Feedback about Community UI
I'd love to see a change to the UI in the Community that better communicates if I've already voted on a post or comment. Sometimes I go to upvote a post, only to have the vote number go down. I'd a...
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Elizabeth Toy commented,
+1 here too. We ask for a user to self-assess the impact in a provided ticket field. If they send in an email, they miss setting that field upon ticket submission, so we have to ask and then set it...
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Elizabeth Toy commented,
Thanks Graeme! I'd forgotten I posted this and was surprised when a Google search brought me back to my own post. 😅 But you're correct, setting it at agent replies is zero is why it wasn't workin...
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Elizabeth Toy commented,
A question regarding the end user interface. Has anybody dealt with what the conditional fields do on the request page in the Help Center? It (understandably) shows all fields, but is a bit unsight...
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Elizabeth Toy commented,
@Alex, a coworker of mine just found your app and we installed it immediately—I think it'll be a great app for us. We needed a solution to relate one ticket to many (something the Project app we're...