Elizabeth Toy
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy commented,
I was hoping to set up a trigger to notify a manager if a ticket's number of replies is greater than X number. It'd be nice if there was both "Requester replies" and "Total replies&q...
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Elizabeth Toy created a post,
Query Conditional Formatting
It'd be awesome if there could be conditional formatting configured for a query. Example: CSAT score. I might set it with three conditional formatting rules... <75% set to display as red, >75...
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Elizabeth Toy commented,
I had the same thought, and I found that you can set that to be a comma (or whatever) at a global level. 1. When editing a query, click the Data Structure button from the right2. Click the arrow ...
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Elizabeth Toy commented,
Also agree that there need to be more granular permissions for organizations, similar to the permission options available for users. We also noticed that when a user does not have the permission ...
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Elizabeth Toy commented,
Wanted to share a little bit I did with ticket age so you can have one formula for all ticket ages, regardless of whether it's Solved/Closed or not. Here's the custom metric I used: IF ([Ticket sta...
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Elizabeth Toy created a post,
More granular permissions for agents with Guide access
I see numerous posts about this (https://support.zendesk.com/hc/en-us/community/posts/115008486808 and https://support.zendesk.com/hc/en-us/community/posts/115009370448 are examples) which have bee...
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Elizabeth Toy commented,
I came here looking for a similar use case as Larry. I was hoping to add some read-only fields to capture date and time information about particular events (when a bug was passed on to our Engineer...
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Elizabeth Toy commented,
Love this feedback. Adding folder structuring ability for queries would be great. Seeing a huge list doesn't help me find what I want easily, and while naming conventions could help with that, the ...
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Elizabeth Toy created a post,
Setting a filter default state
Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of the filter(s). This allowed me to create a single report (query) to use across ...
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Elizabeth Toy commented,
Can't wait to see this be implemented. Creating groups to deliver reports will bloat our current (purposefully made) list of groups with extra, unnecessary items.