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Elizabeth Toy

  • Total activity 90
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Latest activity by Elizabeth Toy
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    Elizabeth Toy created a post,

    Why didn't this trigger work?

    Answered

    Here's the trigger in question:   Here's a ticket I would have expected it to apply to, but it didn't (you can see it's still assigned to my user): So the agent who actually worked on the ticket ...

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    Elizabeth Toy created a post,

    Agent interface link color

    I noticed the color of links in the agent interface changed from a typical blue to a light grey color. Is that intentional? Is there a way to customize/change that?   Just to be sure it wasn't some...

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    Elizabeth Toy commented,

    When setting the User Segment for a topic or section, can it only be set to one? Or can multiple segments be selected?

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    Elizabeth Toy commented,

    We'd like to remove phone support, so having the option to leave a message explaining other methods to contact us while not allowing them to leave a voicemail is our desired solution.   We did upda...

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    Elizabeth Toy created a post,

    Emails for new articles - font color

    I've been testing in our Sandbox to see what does or doesn't translate to the "new article in a section" emails. Is there any way to have a font color/style be sent in the email? See belo...

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    Elizabeth Toy commented,

    To change the dropdown menu for the agent setting the status, you can add this to the JS:   // change text of Post Actions dropdown menu statuses $('.post-actions .dropdown-menu :nth-child(2)').te...

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    Elizabeth Toy created a post,

    Schedule publish

    We took a page out of your book and have switched from a weekly email with updates to a section in our Help Center with our weekly release notes. Much better!   Those are usually finalized a day be...

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    Elizabeth Toy created a post,

    Automatically send reminders for pending tickets and close if no response

    Automate sending emails to remind an end user you're waiting for them to answer, and if they never answer, close the ticket. Less manual updating for agents! Here are the three automations: And th...

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    Elizabeth Toy commented,

    Agree with this entirely. Some more searching led me to find out that it's said to be coming (check this comment and the response).

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    Elizabeth Toy created a post,

    Link to request form in SDK

    I was curious how the links to other articles from an article would work within the SDK, and was happy to discover they opened within the SDK interface. 😄 In an article, we also have a link to our ...