Elizabeth Toy commented,
It seems a simple solution would be to allow fractions of numbers in the field for Hours since/until next SLA breach, as opposed to whole numbers. Then .25 would be 15 minutes, 1.5 would be 90 minu...
Elizabeth Toy commented,
+1 here. We're needing to set a schedule to regularly send a dashboard to give us historical information (since GoodData doesn't allow us to pull a report of, say, how many tickets were open/active...
Elizabeth Toy commented,
Yay! Great news. Looking forward to it. Thanks Jessie!
Elizabeth Toy created a post,
I'd love to see a change to the UI in the Community that better communicates if I've already voted on a post or comment. Sometimes I go to upvote a post, only to have the vote number go down. I'd a...
Elizabeth Toy commented,
+1 here too. We ask for a user to self-assess the impact in a provided ticket field. If they send in an email, they miss setting that field upon ticket submission, so we have to ask and then set it...
Elizabeth Toy commented,
Thanks Graeme! I'd forgotten I posted this and was surprised when a Google search brought me back to my own post. 😅 But you're correct, setting it at agent replies is zero is why it wasn't workin...
Elizabeth Toy commented,
A question regarding the end user interface. Has anybody dealt with what the conditional fields do on the request page in the Help Center? It (understandably) shows all fields, but is a bit unsight...
Elizabeth Toy commented,
@Alex, a coworker of mine just found your app and we installed it immediately—I think it'll be a great app for us. We needed a solution to relate one ticket to many (something the Project app we're...
Elizabeth Toy created a post,
A few bits of feedback. 1. On large screens, the article body input area and the area to the left and right is all white. As such, it doesn’t clearly show where the input portion begins/ends. Thus...
Elizabeth Toy created a post,
Here's the trigger in question: Here's a ticket I would have expected it to apply to, but it didn't (you can see it's still assigned to my user): So the agent who actually worked on the ticket ...