Elizabeth Toy

Total activity 194
Last activity February 20, 2020 04:54
Member since February 22, 2016 15:41

Following 0 users
Followed by 0 users
Votes 82
Subscriptions 69

Activity overview

Latest activity by Elizabeth Toy

Elizabeth Toy created a post, July 25, 2019 20:30
More granular permissions
1. Community
2. Feedback on Explore
I'd like to be able to set permissions for edit/view in Explore at the Query and Dashboard levels. We have a lot of people who need to have editor permissions in order to create their own Queries, ...
- Elizabeth Toy
- Created July 25, 2019 20:30
- 5 followers
- 3 comments
- 5 votes
Elizabeth Toy created a post, July 25, 2019 20:22
Metric/Attribute Management
1. Community
2. Feedback on Explore
It seems like a strange workflow to open a Query, click "Add", find a metric/attribute, and click the pencil icon in order to edit metrics/attributes. It would be nice if that was its own separate ...
- Elizabeth Toy
- Created July 25, 2019 20:22
- 1 follower
- 0 comments
- 1 vote
Elizabeth Toy commented, July 08, 2019 17:31
We have a similar use case as Jon—an automation that closes Pending tickets will close them without the required fields being set. This leads to large data loss. Additionally, I've done some setu...
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- Elizabeth Toy
- Created July 08, 2019 17:31
- 1 vote
Elizabeth Toy commented, July 01, 2019 17:07
Not allowing the vertical bar creates an issue in our case for syncing an organization's name between Zendesk and Salesforce. Since the vertical bar is a legitimate character that an organization c...
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- Elizabeth Toy
- Created July 01, 2019 17:07
- 0 votes
Elizabeth Toy commented, June 25, 2019 17:57
@P I figure the app isn't available anymore as the functionality has been built into the native environment. This article will probably only exist until the app is fully depreciated. Like Andrew sa...
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- Elizabeth Toy
- Created June 25, 2019 17:57
- 0 votes
Elizabeth Toy commented, June 24, 2019 18:02
To add to this, when there truly is a blank value in a cell, it's impossible to know whether it's blank or has the same value of the row above it without looking at the ticket on its own.
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- Elizabeth Toy
- Created June 24, 2019 18:02
- 0 votes
Elizabeth Toy created a post, June 24, 2019 18:01
Explore tables grouping consecutive row data vs. showing all data
1. Community
2. Feedback on Explore
I'd like the option to configure all data to show on a table. When looking at a table (see below) where there are a few rows in a row with the same data, Explore seems to group them / leave the top...
- Elizabeth Toy
- Created June 24, 2019 18:01
- 2 followers
- 1 comment
- 4 votes
Elizabeth Toy created a post, June 10, 2019 15:56
Support Web Form and Widget should be separate Channels in Explore
1. Community
2. Feedback on Explore
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separated out Mobile and Mobile SDK (s...
- Elizabeth Toy
- Edited June 10, 2019 15:56
- 8 followers
- 7 comments
- 6 votes
Elizabeth Toy commented, May 30, 2019 17:37
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separate out Mobile and Mobile SDK—I w...
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- Elizabeth Toy
- Created May 30, 2019 17:37
- 2 votes
Elizabeth Toy commented, May 23, 2019 00:38
One bit of feedback... since it's out of 100, the first and third box will always be the same number. It's redundant to have them both. 🙂
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- Elizabeth Toy
- Created May 23, 2019 00:38
- 0 votes