Elizabeth Toy
- Total activity 204
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy commented,
We have been testing with Zendesk and Salesforce Sandbox environments and recently refreshed our Salesforce Sandbox. Now, the consumer key/secret are different and I'd like to update them in the Ze...
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Elizabeth Toy commented,
Two questions. First, the article says it will only sync if a mapped field is updated. Since we're mapping on the names in Salesforce (which will almost never change) how might we ever get all exis...
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Elizabeth Toy created a post,
More granular permissions
I'd like to be able to set permissions for edit/view in Explore at the Query and Dashboard levels. We have a lot of people who need to have editor permissions in order to create their own Queries, ...
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Elizabeth Toy created a post,
Metric/Attribute Management
It seems like a strange workflow to open a Query, click "Add", find a metric/attribute, and click the pencil icon in order to edit metrics/attributes. It would be nice if that was its own separate ...
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Elizabeth Toy created a post,
Formatting for Slack Side Conversations
Hey! Our main use case for side conversations is for agents to share a ticket into Slack to ask for assistance from others on the team—so I was trying the rich text options into Slack. Quoted text ...
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Elizabeth Toy created a post,
Deactivating/Deleting Widget from Admin
I'd like to suggest that there is the option to remove a widget from the admin settings (this page https://[subdomain].zendesk.com/agent/admin/widget) for administrative/management purposes. Essent...
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Elizabeth Toy commented,
We have a similar use case as Jon—an automation that closes Pending tickets will close them without the required fields being set. This leads to large data loss. Additionally, I've done some setu...
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Elizabeth Toy commented,
Not allowing the vertical bar creates an issue in our case for syncing an organization's name between Zendesk and Salesforce. Since the vertical bar is a legitimate character that an organization c...
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Elizabeth Toy commented,
@P I figure the app isn't available anymore as the functionality has been built into the native environment. This article will probably only exist until the app is fully depreciated. Like Andrew sa...
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Elizabeth Toy commented,
To add to this, when there truly is a blank value in a cell, it's impossible to know whether it's blank or has the same value of the row above it without looking at the ticket on its own.