Elizabeth Toy
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Last activity
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Activity overview
Latest activity by Elizabeth Toy-
Elizabeth Toy created a post,
Reactions/reactji for internal notes
I often miss the ability to react to comments (particularly internal notes) in tickets. It seems many of my most-often used tools (e.g. Slack, Github, Clubhouse) have the ability to do so, and I wi...
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Elizabeth Toy commented,
Taylor Wilson yep, my screenshot is from an Explore Query. Have you read this Zendesk article? it'll have more detail. for me, it's usually just a matter of getting the right attributes added to ...
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Elizabeth Toy created a post,
More granular permissions
I'd like to be able to set permissions for edit/view in Explore at the Query and Dashboard levels. We have a lot of people who need to have editor permissions in order to create their own Queries, ...
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Elizabeth Toy created a post,
Metric/Attribute Management
It seems like a strange workflow to open a Query, click "Add", find a metric/attribute, and click the pencil icon in order to edit metrics/attributes. It would be nice if that was its own separate ...
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Elizabeth Toy commented,
Not allowing the vertical bar creates an issue in our case for syncing an organization's name between Zendesk and Salesforce. Since the vertical bar is a legitimate character that an organization c...
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Elizabeth Toy commented,
To add to this, when there truly is a blank value in a cell, it's impossible to know whether it's blank or has the same value of the row above it without looking at the ticket on its own.
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Elizabeth Toy created a post,
Explore tables grouping consecutive row data vs. showing all data
I'd like the option to configure all data to show on a table. When looking at a table (see below) where there are a few rows in a row with the same data, Explore seems to group them / leave the top...
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Elizabeth Toy created a post,
Support Web Form and Widget should be separate Channels in Explore
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separated out Mobile and Mobile SDK (s...
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Elizabeth Toy commented,
Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separate out Mobile and Mobile SDK—I w...
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Elizabeth Toy commented,
One bit of feedback... since it's out of 100, the first and third box will always be the same number. It's redundant to have them both. 🙂