Recent searches


No recent searches

Valerie Perez's Avatar

Valerie Perez

Joined Sep 14, 2023

·

Last activity Jun 13, 2024

Following

0

Followers

0

Total activity

1

Votes

0

Subscriptions

0

ACTIVITY OVERVIEW

Latest activity by Valerie Perez

Valerie Perez commented,

Community comment Q&A - Help center and community

Hi ZD Team,

I have a similar use case in which I'm attempting to build a report that reflects % of tickets solved within 5 days of ticket creation date. 

I tried the steps outlined by Graeme, however, when attempting the second step outlined below, I received an error message. I'm wondering if there are been some change to Explore that have made this formula outdated. 

Then use this to create your brackets of tickets in a another new custom attribute.

IF [Days Between Created and Solved]<=30
THEN "30 Days and Under"
ELIF [Days Between Created and Solved]<=90
THEN "90 Days and Under"
ELSE "91 Days and Over"
ENDIF

 

View comment · Edited Sep 29, 2023 · Valerie Perez

0

Followers

0

Votes

0

Comments