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Valerie Perez
Joined Sep 14, 2023
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Last activity Jun 13, 2024
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Latest activity by Valerie Perez
Valerie Perez commented,
Hi ZD Team,
I have a similar use case in which I'm attempting to build a report that reflects % of tickets solved within 5 days of ticket creation date.
I tried the steps outlined by Graeme, however, when attempting the second step outlined below, I received an error message. I'm wondering if there are been some change to Explore that have made this formula outdated.
Then use this to create your brackets of tickets in a another new custom attribute.
IF [Days Between Created and Solved]<=30
THEN "30 Days and Under"
ELIF [Days Between Created and Solved]<=90
THEN "90 Days and Under"
ELSE "91 Days and Over"
ENDIF
View comment · Edited Sep 29, 2023 · Valerie Perez
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