Junsheng Wu

Thank you so much Ahmed Zaid. That works as I expect. 

Hi Zendesk Support,

When we are calling Zendesk API to interact with our system:

• When our end-user sends comment to our system, our system call Zendesk API to create Zendesk ticket or add new comment to an existing Zendesk ticket;
• The Support representative will view the comment on Zendesk platform and add comment via UI to response.

My question is: how do we know which comment were added by end-user, which comment were added by Support representative?

I know by click `Events` on the ticket page we can see the difference; however, the `Events` are invisible by default. What is the  better way to distinguish both sources?

Here is the link to view the ticket snapshot that I captured from Zendesk platform:

https://docs.google.com/document/d/1-zefsCGOgFIfr7kmW8Kx0BrUJwsq9GWgLO30_XOro6w/edit

(It seems image upload does not function when creating the post.)

Thanks,

Junsheng from Wunderkind

Thank you Jack. Yes, you are right. It works after wrapping with "trigger" node. In the meanwhile, I found a issue when creating a trigger with this condition:

        {
            "field":"current_via_id",
            "operator":"is",
            "value":0
         }

After creation, the UI shows:

It suppose to be:

But anyway, this condition works as expected just a UI issue I guess.

Junsheng

Thank you for reply, but I don't think that's the reason since I tested by following json with operator in the condition, it did not work:

{

"title":"Test trigger",

"active":true,

"conditions":{

"all":[

{

"field":"current_tags",

"value":"wunderkind",

"operator":"includes"

}

]

},

"actions":[

{

"field":"notification_webhook",

"value":[

"abc",

"123"

]

}

]

}

It doesn't work even if I added `any`:

I am following this instruction to create a trigger by calling this endpoint:

POST https://wunderkindtest.zendesk.com/api/v2/triggers

The request body:

{

   "title":"Test trigger",

   "active":true,

   "conditions":{

     "all":[

      {

       "field":"comment_is_public",

       "value":true

       },

      {

       "field":"update_type",

       "value":"Change"

      }

   ]

   },

   "actions":[

   {

     "field":"notification_webhook",

     "value":[

         "abc",

         "123"

       ]

   }

 ]

}