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Jonathon Martin
Joined Apr 21, 2023
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Last activity Sep 12, 2024
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Latest activity by Jonathon Martin
Jonathon Martin commented,
Community comment Feedback - Ticketing system (Support)
I have just had an instance where this change would be very useful.
Due to the client's response going into suspended, the ticket timeline was incorrect and the response could have been missed.
I believe that this would help prevent confusion and enable a better CX. Not to mention freeing up agent time.
View comment · Posted Sep 12, 2024 · Jonathon Martin
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